We heard you!
Reporting for assignments, reductions and agent status.
What is PowerBI?
This leader loves to spend their spare time thrifting.
Who is Nicole?
Brandon Sink
Who is the EVP Chief Financial Officer?
This update was made to our form to avoid forgetting to add comments.
What are "required fields"?
Beth Rivers
Who is the Senior Director of Contact Center Operations?
Reporting for quality score, reliability and call metrics
What is the QSS Scorecard?
This leader has a dog named Axle
Who is Jesse?
Janice Dupre
Who is EVP of Human Resources?
Associates with no hours scheduled removed from this week's work.
What is automated reduction process?
Chat used for team building in QA
What is the Quality Engagement Chat?
What is QualiTEA time?
What is all of QA leadership?
Their favorite food is Mexican food.
Bill Boltz
Who is the EVP of Merchandising?
Ability to modify your schedule at any time.
What is Flex scheduling?
Biweekly meeting with your leader to discuss performance
What is a 1:1/Sync up?
Ability to set up the return and reorder of a product in MRV
What is MRV Exchange/Exchange process?
This leader's hobbies include jewelry making and decorating for events.
Who is Shonda?
Amber Santillanes
Who is your senior manager?
Easier to track your weekly assignment.
What is "This week's work"?
Monthly newsletter sent to engage teams.
What is the Quality Connections Newsletter?
This application makes requesting time off and shift changes easy a quick.
What is EEM/Webstation?
Jesse, Shonda, and Nicole
Who is your direct leadership group?
Monetary reward for meeting goals
What is the quarterly bonus?
The ability to see upcoming assignments for the following milestone.
What is "Next week's work"?