We heard you!
Reporting for assignments, reductions and agent status.
What is PowerBI?
This leader loves to spend their spare time thrifting.
Who is Nicole?
Marvin Ellison
Who is our CEO?
This update was made to our form to avoid forgetting to add comments.
What are "required fields"?
Recently added line of businesses supported by the quality team
Who is ECR and CRP
Reporting for quality score, reliability and call metrics
What is the QSS Scorecard?
This leader has a dog named after a member of Guns N Roses?
Who is Jesse?
Donna Neale
Who is the VP of contact center operations?
Associates with no hours scheduled removed from this week's work.
What is automated reduction process?
Chat used for team building in QA
What is the Quality Engagement Chat?
What is QualiTEA time?
Their favorite type of food is Mexican.
Who is QA leadership?
Beth Rivers
Who is the Senior Director of Contact Center Operations?
Ability to modify your schedule at any time.
What is Flex scheduling?
Why you no longer have to submit reductions on associates who are on LOA/VAC.
What is the automated reduction process?
Ability to set up the return and reorder of a product in MRV
What is MRV Exchange/Exchange process?
This leader's hobbies include jewelry making and decorating for events.
Who is Shonda?
Amber Santillanes
Who is your senior manager?
Easier to track your weekly assignment.
What is "This week's work"?
Monthly newsletter sent to engage teams.
What is the Quality Connections Newsletter?
This application makes requesting time off and shift changes easy a quick.
What is EEM/Webstation?
This leader has lived on 3 different continents.
Who is Amber?
Jesse, Shonda, and Nicole
Who is your direct leadership group?
Monetary reward for meeting goals
What is the quarterly bonus?
The ability to see upcoming assignments for the following milestone.
What is "Next week's work"?