Qualifications
What is $30?
We do NOT recommend paying the minimum payment for 22 payments. In the same manner you would not rent a car as a long-term transportation solution. This loan is intended to be a SHORT TERM solution that we encourage you to pay off as soon as your financial situation allows.
Payment Chart Objection
This is required for every outbound and inbound call.
What is customer verification?
Once the customer's application has been graded and fully approved, you will update the customer's account to this status.
What is Qualified?
A positive connection that agents build with callers to foster trust, understanding, and a more pleasant experience.
What is rapport?
John said he lost his job today, meets the minimum qualification and is in need of a loan, we can approve him today only.
What is false?
Please proceed with caution & make sure to read the fine print. Many of our competitors have hidden fees, & charge an origination/annual fee which is due when you take out the loan. We'd love the chance to work with you and build you up to higher amounts!
Loan with another company
This date should match the UW set date.
What is the due date?
If you call the work number and the operator informs you that the person you requested to speak with no longer works there, you will mark this symbol by the work phone number.
What is Do Not Call?
Their purpose is to help support customers with any questions about their loans via phone, text, email and chat!
Who are Customer Service?
The weekly minimum income requirement.
What is $1600?
Finding a company that will offer a lower finance fee for an unsecured loan with no traditional hard credit check will likely prove to be challenging. Should you find a company that offers a lower fee, based on experience and customer feedback, please proceed with caution. To offset the lower finance fees, other companies often make up the difference by other means.
Finance fee too high
Before the loan can be funded, the customer needs to verbally verify this.
What is their routing and account number?
If you need to deny an application (that has not been graded by UW yet) but have not yet been able to make contact with the applicant, you will send the following.
What is clarification text and email?
These agents rely exclusively on their own analytical skills to assess a customer's bank accounts and payment history to determine loan amounts.
Who are Loyalty and Retention Agents?
Maximum number of days you can extend first payment date.
What is 24 days.
This is an introductory loan offer meant to foster internal credit. Since we are an income-based lender, we do not pull a traditional hard credit check; with perfect payment history, you will be eligible for higher loan amounts with reduced rates.
What is amount too low?
These numbers should not match the employer's number.
What are reference numbers?
If your customer has been approved for a loan based on a Bad ABA exception, you have to ask your manager to lift the system Bad ABA restriction in order to update this before sending loan documents.
What is Banking information (Routing & Account Numbers)
These agents assist customer's in paying off past due balances with flexible payment options.
Who are Asset Recovery Agents?
What is the minimum amount for a bi-weekly direct deposit to be approved if a customer has only one deposit reflected in their account?
What is $750?
It is necessary to verify your account information since we are an income-based lender. We take pride in protecting your privacy. In addition to ensuring the integrity of your information, our verification process will help make sure your funds are received without delay.
Doesn't want to complete bank verification.
These are the four points of verification for identity.
What are the customer's full name, birthdate, the last four digits of their Social Security Number and home address?
If your customer does not qualify for a loan but you see that there's other viable income from their partner being deposited into their account, you will send this information over to UW for a possible exception.
What is Spousal Exception?
Their primary objective is to assess intent and ability of customers to repay their loan.
Who are the Underwriters?