QA Terminology
The response that is recorded if a question was not applicable to the branch being reviewed (e.g., a cash counting question at a branch visit to a cashless branch).
What is N/A or Not Applicable?
Dietrich Kuhlmann
Who is Navy Federal’s current CEO?
One of the two regulatory entities responsible for oversight of Navy Federal
Who is the NCUA or CFPB?
The response that is recorded if a QA/QPR question was unable to be tested for reasons outside of your control during the QPR Visit.
What is Not Tested?
1933
What year was Navy Federal was established?
A program involving systematic activities designed to ensure that products, services, or processes meet specified requirements and are reliable, efficient, and of high quality.
What is Quality Assurance?
An observation you may make during a visit that may help increase quality assurance or mitigate risk, but is not a non-conformance.
What is an Opportunity for Improvement?
Service, Integrity, and Community
What are Navy Federal’s Values?
Safeguarding, Streamlining, and Standardizing
What are critical elements of a Quality Assurance Program?
The response that is recorded if a QA/QPR test question was completed correctly according to established policy and procedure.
What is a Conformance/Conforming?
366
How many branches does Navy Federal have?
A model that assist the credit union with achieving objectives while facilitating strong governance and risk management – it includes groups like business units, ERM, and Internal Audit.
What is the Three lines of Defense Model?
The response that is recorded if a QA/QPR test question was completed incorrectly according to established policy and procedure.
What is a Non-conformance/Non-conforming?
14.2 Million and $180.8 Billion
What are Navy Federal’s current member count and assets?
This describes the values, beliefs, knowledge, attitude, and understanding about risk shared by an organization.
What is Risk Culture?