Claims
This is when you file a TLNP claim
What is a Cancelled policy? What is a Policy not found?
Hours considered "business hours" for CAAP inspections...
What is 9 AM to 5 PM?
WILD CARD
You get the 100 points!!!
Is the Tab where contact detail checkboxes are found
WHat is Loss Parties?
This is when we share claim details with caller
What is never?
This exposure may not be opened ever by an FNOL agent
What is Property Damage Rental?
Full greeting for all calls...
What is “Thank you for calling claims my name is XXXXXX. May I have the policy number or the claim number you are calling about today?"
Is the only kind of claimant passenger we add into a claim
What is an injured claimant passenger
This is the Tab where you add the Vehicle Location
What is the Property Tab?
These are the 4 steps for a status call escalation
What is 1. Voicemail 2. 0 out option 3. Supervisor 4. Status tracker?
Field updated when CAAP is MCPs, IV Quickmove, CV Quickmove
What is the Early Outcome field?
Vehicle Location verbatim...
What is “Where will your vehicle be located Monday through Friday 9 am to 5pm if someone were to come assess the damage?"
It's the Role in Accident for Drivers in a claim
What is Driver & Owner?
WILD CARD
You get 300 points!!!
It's the longest you may be in silence while looking for a claim
What is 2 minutes?
Vehicle Use to select for Commercial policies
What is Business?
Is the verbatim used for rideshare/delivery
What is "Do you use your vehicle for delivery services? & Do you drive for any transportation network or car share companies, such as Uber, Lyft, Turo/Getaround?
Tab where a law firm would be added
What is the Claim Vendors tab?
This is the Tab from where the adjuster's superiors info can be found
What is the Employees tab?
This is where you get claim info for Esurance losses that occurred before 04/29/2022
What is the Safe Auto-Centris Chat in Teams?
State the general callback expectation
What is 24 hours?
Greeting used in Spanish calls
What is “Gracias por llamar a reclamos mi nombre es XXXXXX. ¿Puede proporcionar el número de póliza o número de reclamo del cual está marcando el día de hoy?
The 4 pieces of information needed for all contacts
What is Phone, Email, Name, Physical Address?
Is the icon for the EPIC report issue button
What is an exclamation mark?
It serves to send tasks or reminders to adjusters when no help can be obtained during the call
What is the FNOL Notification Center/Status Tracker?