Show:
Equipment
Professionally Represent Security Choice
QSP
Eligibility
Miscellaneous
100
Complete this statement: "We must provide accurate information on The _____________ ___ ______ equipment."
What is functionality of the?
100
complete this statement: "We must inform the customer that Security Choice is an ____ _______________ _____________ ."
What is ADT authorized company?
100
Complete this statement: "We must provide __________ ____________ about ADT’s Quality Service Plan."
What is accurate information?
100
Name 2 eligibility requirements listed under the eligibility QA guidelines.
What is "?" (Lori to review responses
100
Name the QA guideline for the following statement: "We must inform the customer that he/she MAY be eligible for up to 20% on the homeowners insurance. This is not guaranteed and depends upon the homeowner’s insurance company." (may, might, can, could – but NOT will)
What is "Up to 20%"
200
Complete this statement: "We must provide accurate information on The equipment ______________ __ ____ _______."
What is included in the offer?
200
Complete this statement: If the customer asks “Are you with ADT?” we must state “__ ____ ______ ___________ __________, __ ____ ____________ _________." We must treat all customers, fellow Red Ventures agents (i.e. transferring agents, agents employed with other businesses within Red Ventures), and all internal partners and their products with professionalism and respect (i.e. ADT, DIRECTV, AllConnect, etc.). We must be aware of the customer’s experience and react accordingly.
What is I am with Security Choice, an ADT Authorized Company?
200
Complete this statement: " Covers ______ ___ ________."
What is parts and labor?
200
Name 2 eligibility requirements listed under the eligibility QA guidelines.
What is "?" (Lori to review responses)
200
Name the QA guideline for the following statements: We must capture the customers’ information correctly. We must ask and capture all answers to the survey questions correctly in ORVIS. We must only offer monitoring packages for which the customer qualifies based on their type of phone service/location/equipment needs. We must provide the confirmation number to the customer. The confirmation number provided MUST be accurate. We must ask for the promo code/tech ID/ACN team ID if there is a data collection box. • We must capture the code or ID correctly
What is "Accuracy"?
300
Complete this statement: "We must provide accurate information on The need to ______________ ______________ equipment (if asked)
What is purchase additional?
300
Complete this statement: "We must treat all _________, fellow ____ ___________ _______ (i.e. transferring agents, agents employed with other businesses within Red Ventures), and all internal ________and their products with professionalism and respect (i.e. ADT, DIRECTV, AllConnect, etc.)"
What is customers, Red Ventures agents, partners?
300
Complete this statement: "It is already_________in the Security Choice offer."
What is included?
300
Name 3 eligibility requirements listed under the eligibility QA guidelines.
What is "?" (Lori to review responses)
300
The QA guideline for "Introduction" states that we must inform each new person we speak to of what?What is the time frame allowable?
What is "on a recorded line"? within the initial introduction-20 second rule?
400
Complete this statement: "We must provide accurate information on The _____ of the equipment (if asked)."
What is cost?
400
Complete this statement: "We must be aware of the _____________ _____________ and ________ accordingly."
What is customers experience and react?
400
Complete this statement: "Covers _____ equipment installed by our technician ONLY (TO/SO)."
What is NEW?
400
What is the name of the program for customers that have a credit score between 525-574. Provide details and limitations.
What is "the low beacon program, dealer holds agreement (assumes risk), not eligible for PULSE or LDE's"?
400
The QA guideline for Disclosures states that the disclosures must be _______ ______ and that we must read them _______ _________ _________ so that the customer can reasonably understand them.
What is read Verbatim, Clearly & Enunciate appropriately?
500
Complete this statement: "Valid for as long as ______ ________ _______ with ADT."
What is they have service?
500
If a customer states that they are a current customer, explain the line of questioning you should use. If a customer states they had ADT in the past, explain the line of questioning you should use.
What is "Is this for a second home?"; "How long has it been since you have had service?"
500
Which QA guidelines is the following statement from: "We may only call a phone number with the expressed consent from the owner of that number."
What is Follows TCPA & DNC Guidelines?