Workshop 1 & 2
These are the people or groups who care about your project, are affected by it, or can influence whether it succeeds or fails.
What are Stakeholders?
PDSA stands for Plan, Do, Study, and this.
What is ACT?
This quality tool maps the actual movement of people or materials in a process, often resulting in a tangled line pattern like pasta.
What is a spaghetti diagram?
I am Concerned, I am Uncomfortable, this is a Safety Issue.
What is CUS?
This activity helped us to the practice making a process flow map.
What is Peanut Butter & Jelly?
This tool is used for documenting specific project details such as goals, scope, timing, and milestones.
What is a Project Charter
This type of chart displays data points over time to show trends or patterns in a process.
What is a Run Chart?
A graph that shows variation in a process over time with upper and lower limits.
What is a Control Chart?
"Is a shared belief no one will be punished or humiliated for speaking up with ideas questions, concerns, or mistakes." Amy Edmondson
What is Psychological Safety?
This activity helped to practice making one change at a time and make a run chart.
What is Paper Airplane?
This improvement tool visually connects a project’s drivers and tests of change to show how each contributes to achieving an overall aim.
What is a Driver Diagram?
Facts that are collected for analysis or to make decisions.
What is Data?
Going to the place where work happens to ask questions and to observe and understand the process.
What is a Gemba Walk?
Low morale, reduced productivity, broken trust, and communication breakdown are all common signs of this issue that, if not addressed, can disrupt team performance.
What is unresolved conflict?
This activity helped to practice using lean tools and tested out building skills.
What is Robbie the Robot?
This Toyota problem-solving tool helps teams tell a story on a single sheet of paper, capturing the most important information to understand processes and make effective decisions.
What is an A3?
In the 5S methodology we Sort, Set in Order, Shine, _________, and Sustain
What is Standardize?
In quality improvement, this is the number of data points you typically need before you can create a reliable control chart to monitor process stability.
What is 20?
This conflict-resolution tool is used to address task or informational conflicts, relationship or interpersonal conflicts, and value conflicts by providing a structured communication approach.
What is DESC?
This activity helped us practice a whole QI project from beginning to end, from 18months compressed into 90 minutes.
What is QI Simulation?
This is what the I and E stand for in SMARTIE Goal.
What is Inclusive and Equitable?
Transportation, inventory, motion, waiting, over-production, over processing, defects, talents or skills.
What are examples of Waste?
"The endless transformation of waste into value from the customer’s perspective." - Womack and Jones 1996
What is Lean Thinking?
This refers to the ability of a successful change to continue over time, while this describes the process of implementing that change in new units or settings.
What are Sustainability and Spread?
This activity emphasized that performance is largely shaped by the work system itself, since many variables are beyond the worker’s control, it’s the system, not individual skill, that determines outcomes.
What is the Red Bead Experiment?