Processes
All documents are validated in DOSS at least _____.
Twice
Should you be afraid to come to D&T with a potential topic for training, or an interest in a currently offered training?
NO!
Don't be fooled - this is actually the first day you can file a Retirement Application with a Date of Retirement of July 1st.
April 2nd
The QA unit aims to review this percentage of closeouts each month.
10%
This normally automated process can also be run manually to confirm ownership of a bank account.
GIACT
Documents that are _______ when arriving in DOSS in a workflow or archive folder are prepped together and scanned together in that specific order.
Paperclipped
DOSS provides services to other divisions throughout NYSTRS. This is one service provided to Legal.
Print out Member Records
The QA unit recently updated this review to include members age 53 and up. Previously, this review encompassed only members on percent payroll.
Prior Service
Resource helps to process these memberships, named after a numerical NYS law, that allow a retiree to suspend their retirement and start a new membership.
503.11
True or False: QA will request a revision for any inaccuracies in a member's file.
False (Tolerances!)
This mailbox is where you should send emails when a caller explains that their shifty neighbor stole their mail.
Theft of ID (Mailbox)
Who maintains the bulk of the Member Relations Library?
Documentation and Training (D&T)
This NYSTRS form cannot be processed by DOSS on the day after Payroll Cutoff
Direct Deposit Authorization Agreement (GRE-54_
In the last quarter (January through March 2026), this is the number of total documents processed by DOSS
23,255
This acronym represents the outside entity to which Quality Assurance/the System reports errors in pension calculations.
Department of Financial Services (DFS)
This document is a higher priority for DOSS to process
Service Retirement Application.
What training series gives an overview of each unit in member Relations?
The All About Series
In 2008, Documentation Training's earliest form was created as part of this department.
Human Resources
This is the number of queries QA runs each month around payroll cutoff.
Four
Trust me, you'll need this if you accidentally check the Trust box on your Direct Deposit Authorization Agreement (GRE-54).
Signed bank letter
This process occurs when a membership was created, but no service or salary was reported in that school year.
Membership Cancellation
As of February 2026, the QA unit is reviewing this type of transaction.
Active Death Benefit payments
This department was the first outside of Member Relations to have all of their staff attend the "All About" series.
Actuary
QA created the "Epic Page" in Peoplesoft. This is one very useful feature of this page.
Checks for mismatches in FAE fraction and service credit between Earnings Used and Consolidated History.
If retired from another NYS system, you are ineligible to join NYSTRS...except if you retired under this type of retirement.
Disability Retirement