Log Ins
Feature Add-Ons
QBO Integrations
QBDT Integrations
Mobile / App
100

Customers log in here to change Intuit profile details.

What is accounts.intuit.com or AIC?

100

We go here to view a list of available applications to add/integrate

What is "Feature Add-Ons" > "Manage Add-Ons"
100

Only this person can integrate a stand alone time account and a QBO account of acceptable product level.

What is a primary or master admin?
100

There are two methods.

How many ways can QBDT integrate with QBT?

100

Only these versions of mobile operating systems are supported.

What are Android OS and iOS?

200

On the same mobile device, try logging in with a mobile web browser at tsheets.intuit.com

What to do if a customer is connected but cannot log in via the app?

200

Standard time tracking for employees via making punches on a tablet or computer, set up by the company.

What is a Time Kiosk?

200

Time can be launched from this tab in connected QBO accounts.

What is the Time tab?

200

This can only be ran from one computer, from the same user that set it up, that has admin permissions in both QBDT and QBT.

What is the QBDT Webconnector Time integration?

200

Have the customer try this step to confirm an operational OII user profile.

What is logging in on the mobile web browser or at AIC?

300

These are the two essential data points needed to build an Intuit account.

What is an email and U.S. based mobile number?

300

Additional fields customers can put on the timeclock giving employees an array of text boxes or corresponding options to choose from that are preselected by an account admin.

What are custom fields?

300

This jargon is specific to the customer integrated with QBO and other cloud based services, when needing to move data in and out of Time.

What is import and export?

300

This should be checked first when trying to sync via the windows integration method.

What is making sure the admin is signed in under the "My Company" tab in QBDT.

300

This is the most important thing to have customers do before deleting and reinstalling the app.

What is getting screenshots of the unsync'd data/timesheets?

400

SMS Text invites are to be avoided as well as these types of email addresses.

What is a business domain or unconventional email hosts?

400

Admins of an account can configure these to automatically be added on a timesheet, or employees can manually aux into these states.

What are breaks? 

400

This term refers to moving a preexisting stand alone accounts into the place of new payroll connected Time accounts.

What is realm swapping?

400

When syncing via the windows integrations these for the admin user has to match.

What is Auth IDs?

400

These are the only times when GPS points are gathered via mobile devices.

What is when timeclock interactions are made by workers?

500

An employee may have to use two separate emails for this scenario.

What if a worker is trying to actively connect up and track time for two different companies? 

500

In stand alone accounts, here is where admins can configure and set up time tracking for when employees miss work.

What are time off codes?

500

When integrating or realm swapping, this will have to match exactly for the primary or master admin.

What is the Auth ID?

500

When setting up a QBDT WC integration using Right Networks, the WC file must do downloaded here.

What is from within the Right Networks hosted environment? 

500

These are often requested by T2/T3 when a customer is experiencing an irreparable anomaly with the Time mobile app.

What are device logs?