This is an Internal-Only tool that support agents can use to assist customers in changing the Admin password...
What is the support assisted password reset tool?
100
These are the steps on how to enter the validation code...
What is Help > About QuickBooks > Ctrl + R + P>Enter the Code?
100
it's the KB for step one in the data damage series...
What is HOW20804?
100
These are the Current Support Years of QuickBooks...
What are Versions 13, 14, 15, & 16?
100
This is the model of Brandan's car...
What is Ford Focus?
200
Use this tool to fix a wide variety of error messages you may receive when installing QuickBooks...
What is the install diagnostic tool?
200
These are the steps taken when upgrading the file...
What is Verify, Check QBWin.Log, Resolve any Errors, Upgrade?
200
This is the article outlining how to escalate to data services...
What is INF12300?
200
This is the Right Networks Phone Number for Customers...
What is (888) 417-4448?
200
This is the Department Brandan's Best Friend works...
What is QBO Lead?
300
Is a tool that corrects issues when creating, printing, or emailing .PDFs...
What is The PDF Print/Repair Tool
300
This is how you install and setup Multi-User for the first time...
What are these steps?
Install the DBSM (or Full App with DBSM) on the Server and setting up Multi-User settings (Folder Permissions, Firewall Ports, Setup DBSM)?
300
These are the 3 Rs...
What is Resort, Restore, Rebuild?
300
A department that is the last resort, when it comes to figuring out the issue...
What is Tier 2 or Leads?
300
This is Brandan's favorite flavor of Mountain Dew...
What is Mtn Dew White Out?
400
A tool that is used when a QuickBooks function is damaged and a simple re-install does not correct the issue...
What is The Clean install utility?
400
This is an installer that doesn't install the whole application, it only installs the update...
What is Webpatch?
400
Do this after verifying the data, every time. Especially before a rebuild...
What is Check the Qbwin.log?
400
This is the Second Solution on how to correct Transactions out of Balance...
What are these steps?
Find the invoice in the data file and correct the total on the invoice
400
This is Brandan's Favorite TV show of all time...
What is Firefly?
500
This automated "tool" can be used to repair or recover from data damage. Only if it has occurred within the last 12-24 hours...
What is ADR or Auto Data Recovery?
500
Do this when you receive error: 1334 while repairing or updating QuickBooks...
What is perform a Re-install using a Clean Install
500
These are three common types of Data Damage...
What are Damaged links, Missing or damaged transactions, and Error messages?