Fatality Score
Name the three category options for Fatality Score
What is Fatal, Nonfatal and Pass
The "other" error category should be reserved for....
Any error that can't fit into another listed category.
Do we need to list the user(s) in our QC submission?
Nope, that's already included!
What is the # goal of invoices to complete a QC on each week?
200. Keep in mind this is a goal, not a minimum requirement.
When do you need to submit QC reports by?
By EOD Friday (or EOD of your last working day of the week if you have off Friday).
Is the Fatality Score column free form or a drop down selection? Why?
Drop down selection. This is to make filtering easy and to eliminate typos or incorrect information being placed in this column.
How might this column be useful AFTER we submit our QC files each week?
Management can quickly filter to see where errors are most common, training can be developed, business rules changed, bot instruction adjusted etc.
If an ME represents a shipment, what does a pro number represent? From an AP perspective.
The invoice, or collection of invoices. (EX: #12345, #12345BD, #12345BD!, #12345A1) The numbers in the example are all the same pro #, but separate invoices billed due to circumstances.
How many hours per week roughly should you spend on QC?
Where/How do you submit your QC Report?
Over email to Paul and Crystal.
What is the key difference between Fatal and Nonfatal scoring?
Money. Fatal scores should be placed on invoices where the dollar amount paid is incorrect and must be fixed, nonfatal is a communication error but funds were paid correctly.
What's the difference between paperwork verification and missing paperwork?
Paperwork verification - we have the docs on file and they weren't reviewed.
Missing paperwork - the docs aren't on file but user could have found them on carrier website or requested docs.
What is this box on a Bingo card?
Freebee - take the points
If you mark an invoice as pass, what should you put in the error and correct action columns?
Nothing, move on to the next one.
What do you name your file?
QC Audit Check_Monday of week's date_your initials. (EX: QC Audit Check_8.3.25_EB)
Invoice #12345 from the short pay report was short paid. Only the $20 reweigh fee was denied. The reweigh fee is valid. After review you see the $20 reweigh fee was processed on invoice #12345BD. What fatality score should you use?
Fatal. The QC check is to be performed on the exact invoice number listed in the short paid report. Even though the $20 is already approved on a BD invoice (and that is great), we need to complete the QC check on the specific invoice from the report.
A lumper is short paid on an invoice due to no receipt. You look and see the lumper receipt is on file under "signed POD" along with the POD. What error is this?
Paperwork verification - the doc was on file, user should have looked.
How detailed or vague should you be in your correct action notes on these errors?
No novels!! You should be able to describe the correct action in 1-2 sentences max.
If your note can be copied and pasted on any error it's too vague. "user should have audited this correctly" may be true, but it's not helpful.
When you find an error in the QC report, you will categorize the error and note the correct action. Should you also resolve the invoice?
Yes!! But work efficiently. If you just need to process a balance due, copy your correct action note into your aging and note the status as some type of working status (internal review or Uber review). That way, next time your working your aging you can work your buckets to knock that invoice out.
If you don't submit your QC work in time, who chases you down.
Crystal usually has to chase you down, because Rona is chasing her and Paul down to get that file. Be the change, stop the chasing.
UF approved invoice #98765 as billed for $864.16. Then we receive a corrected invoice for a lesser amount. #98765C was denied as a duplicate. You QC this from the denials spreadsheet, which fatality score applies?
Fatal - if the corrected invoice is correct per the agreement. Overpayments are still fatal.
Nonfatal - if the corrected bills are wrong. If the original invoice was correctly paid per the contract contact the carrier.
If you have multiple errors on an invoice, like a valid accessorial that went unpaid plus LH/FSC short paid in error due to discount discrepancy - what error is acceptable?
Use the most significant one! If the main $ amount discrepant is due to the discount, put that. If it's a large accessorial put that. "Other" would also work, just mention all discrepancies in the note.
You filter your spreadsheet to view all $50 short pays, in hopes you will find a grouping. What is another column you can filter to verify the short pays you're looking at are all the same charge?
The Short Paid Charges column. When there are multiple short paid charges this can be tricky to sort, use this filter after you've applied other filters to narrow it down.
What happens with the QC file after you send it off?
These are going to upper leadership in our department then being sent to the primary audit managers for the users making errors. If we make frequent mistakes we loose credibility.
You plan a 5 day weekend and take off Thurs/Fri. What's your plan for your QC work that week?
Submit by EOD Wednesday. If you are working 3/5 days, spend 2.5 of your work week hours working QC instead of 4 so you can get your other work done.