Refinance
A customer must have these two basic things to qualify for a refinance.
What are Income & Collateral?
Things are always bigger in this state, where we even have to say a bigger mini miranda.
What is Texas?
1984 - This “Doctor” struck out 11 batters on September 7, giving him an MLB rookie record for a season
Doc Gooden (Dwight)
Each right party contact should start off with these 3 approved abbreviations.
What are: QA, QTMM, NAM?
QC began offering Payday Loans to customers in this year.
What is 1992?
This tool must be used to calculate what offers the customer qualifies for.
What is the Negotiation Spreadsheet?
When taking an inbound call, we are required to verify this, as well as the customer's first and last name.
What is the last 4 of SSN?
Australia, China, Japan, Bahrain, and Austin Texas. All sights for this Grand Prix racing series.
What is Formula 1?
3 examples of approved abbreviations.
What are: BK, CI, CWC? (or any others from our list of approved abbreviations)
In the 2020's, QC acquired these two companies. Name at least 1.
What is Hutcheson Enterprises & SpeedyCash Canada?
Customers can refinance their loan in these two ways
What are E-sign (over the phone) and at a store location?
After stating our disclosures, collectors ask 4 questions of the customer for this reason.
What is to get the customer's offer?
Ratified in 1951, the 22nd Amendment to the U.S. Constitution restricts the President to serving a maximum of this many elected terms.
What is 2?
3 examples of unacceptable documentation.
What are: Medical, Personal thoughts/feelings, Profanity?
Joining the company in 2006, this current director of Central Collections seems to respond to everything with a smile and a laugh.
Who is Lovell Johnson?
Refinancing a customer is beneficial to the collector for this reason.
What is the collector gets immediate credit for the entire balance?
When doing an update, collectors are required to ask the update questions in this way.
What is asking for the information as though we do not have it?
The rocket with this “planetary” name used 560,000 gallons of propellants in the first 3 minutes of flight.
What is Saturn V?
When working an account in Manual Dialing Mode, collectors are required to put this in the notes prior to calling the account.
What is "Working Manual"?
The company has a few mottos. One is on our wall at Corporate, another is commonly used by the stores. Name at least one.
What is "R.I.S.E" & "Every Customer Every Time"?
Interest and late fees can be paid by the customer, or, if they qualify, can be eliminated using this method.
What is Waive Fee?
Before disclosing any information to the customer, collectors are required to state which disclosures?
What are: 1. Call recording 2. Mini-Miranda 3. Military Miranda 4. Balance due?
This country owns the island of Guam.
What is the United States?
3 required items to be put in the notes when documenting a promise to pay.
What are: Method, Amount, Date? (M.A.D.)
In July 2025, QC Holdings completed a merger with this company.
What is Prospect Capital?