ENTITLEMENTS
Wayne County Casework sent over a referral for a child that witnessed DV. What is the entitlement?
Wayne County DSS-CT
You receive a referral without an ROI from WCDSS. What is your next step?
Contact the referral source and request an ROI prior to processing the referral
Invoices need to be generated when?
Within 24 hours of a kept session
a client calls about EESS services. What is your next step?
Schedule a CC appointment
You speak with a DSS caseworker regarding a referral. What is the service type?
Collateral Contact
Catholic Charities
Ontario County DSS sends a referral form, no authorization form for a minor wanting to receive therapy. How do you process this referral?
Confirm with the referral source about authroizing payment. No payment authroization means referred by OCDSS and entitlement FFS
The invoice in Square should include what information?
Client name & infomation, date of service, title of service, amount for service
Therapist emails QC and shares client would like to continue services after benefits are done with the same therapist. What is the entitlement?
FFS
You speak with a client about an upcoming appoitnment. What is the note type?
Office Contact
Safe Harbors sent a referral but did not indicate billable on the referral. What is the entitlement
FFS or OVS
Ontario County FOSTER care CW send over a referral and signed the ROI. What is your next step?
Request an ROI signed by comissioner or approved designee (deputy)
DVAP partipcants can only pay in cash for DVAP service. Is this true or false?
False
Therapist emails QC about a Client who is currently FFS to receive therapy, their employers contract is renewing next week. What is the next step?
Schedule a 15 minute check with a CC to confirm EESS benefits
You complete the initial CC appointment. What is the service type AND note type?
Service Type: Care coordination Intake
Note Type: General Chart Note
Ontario County sent over a referral for a minor client but they did not send an authroization form. What is the entitlment?
FFS
During a CC intake you are meeting with the caregiver and they are interested in school based therapy for thier child in wayne county. What is your next step?
Determine what school and if FCSFL therapist is colocated there. Tell the caregiver we will indeify it as a preference. Communication with supervisor and SB Director.
Client has missed 2 payments for therapy services. What are the next steps?
Reach out to the client to inquire about payment. Inform the therapist that sessions are paused until payment is recieved
EESS client is currently FFS, the owe for 2 sessions and want to begin using thier employee benefits again. What is your next step?
Disucss agency policy: Payment must be collected for at least 1 out of 2 sessions prior to scheuding another appointment.
Care Coordinator is transferring a client to another CC at FCSFL. What is the service type AND note type?
Ontario County Probation sent over a referral for PSB services for a 15 year old. What is the entitlement?
STSJP OR YIC
FCSFL recieves a referral that indicates that there are caregiver safety concern reported-We have received information from the referral source that the caregiver is not safe to be a part of treatment. What do you complete in the CC Intake?
The minor will complete the intake paperwork with the exception of the authorization form.
We charged a client for LGBTQ affirming services. What should we do next?
Confirm entitlement is DOH and reimburse the client
16 year old Client comes in and says that would like to use thier Mom's EESS benefits. What is your next step?
Obtain caregiver information to confirm EESS benefits and caregiver authroization.
Care Coordinator provided information pertaining to how to obtain an order of protection in criminal court. What are the OVS goals?
OVS Goals Information: OVSA & OVSA1