Back to Basics
What is Operation Soundness?
Team members should select "Yes" from the _____ dropdown menu when establishing new membership and checking account.
What is Suppress Welcome Letter/Checks?
Operational Soundness is the responsibility of ____ to maintain.
Who is every team member?
These two documents must be given to all Prospective Members, i.e. those who come in asking questions about deposit products.
What are the NFCU Products & Services brochure and Current Rate Sheet?
Is Navy Federal's BSA Compliance Officer.
Who is Alex Daman?
Important Disclosures, Schedule of Fees and Charges, and a Current Rate Sheet should be given to...
What are Existing Members Opening New Accounts?
Was created as a collaborative effort to help support branch operational soundness and integrity.
What is Quality Control Check Program?
When discussing rates, team members are required to quote the _____.
What is the Annual Percentage Yield (APY)?
The four measurements of Operational Soundness include control monitoring, Quality Control Check Program, ______ and ______.
What is QCC trends & key findings and internal audits findings?
This disclosure MUST be a physical copy and handed to members.
What is the Important Disclosures (606)?