Disclosures
Products and Services
Current Rate Sheet
Funds Availability (if requested)
Prospective Member
What does CTR stand for?
Currency Transaction Report
What is the minimum limit we can process a cash advance for in the branch?
No minimum in the branch
($15000 per transaction)
True or False: Members are prohibited from presenting two unexpired state issued IDs.
True.
Only one state-issued ID can be accepted.
Locations for Bomb Threat & Active Shooter
Bomb Threat- front parking lot
Active Shooter- behind building at the totem pole
New Membership without Checking Product
Rate Sheet
Important Disclosures
Brochure Products & Services
Schedule of Fees & Charges
Summary for New Members 91A
Who is our Chief Security Officer?
Alex Daman
What is the interest rate on a NFCU credit card cash advance?
2% higher than standard purchase APR not to exceed 18%
What two transactions require additional identification procedures?
Customer Identification Program (CIP)
Cash Advances on Non-NFCU cards
What is the All Clear sign & question AND what do you do in the event the answer is "No"
Do we have $2 bills in the vault
-Call 911
-Call Security
-Contact Regional Management
New Membership with Checking Product
Rate Sheet
Important Disclosures
Brochure Products & Services
Schedule of Fees & Charges
Summary for New Members 91A
Navy Federal Debit Card Disclosure 210AB
If applicable:
Direct Deposit Instructional PDF
Sheet of Temp Checks
Individuals, groups, entities and companies owned or controlled by, or acting for or on behalf of, targeted countries are called _______________.
Specially Designated Nationals (SDN)
Can we process a cash advance on a NFCU American Express?
Yes under TSYS
True or False:
When more than one team member is needing to assist a member (platform/teller), the member only needs to show ID once
False, both teller and MSR need to verify the identity of who they are assisting
Cash Limits during business hours, close of business day and express desk
business hours $2750
close of business day $250
express desk $250
New Account Existing Member
Rate Sheet
Important Disclosures
Schedule of Fees & Charges
If applicable:
Direct Deposit Instructional PDF
Sheet of Temp Checks
MMSA Disclosure Statement
Jumbo MMSA Disclosure Statement
Combined Certificate Disclosure
Define the following:
KYC
CIP
CDD
EDD
Know Your Customer
Customer Identification Program
Customer due diligence
Enhanced due diligence
What are the steps to process a Non-NFCU Credit card cash advance?
-Two acceptable forms of ID if over $3000
-Verify Bank Identification Number (BIN)
-Answer 2 back-up questions
-Review Member Transactions for Red Flags
What forms of ID can you accept in a special circumstance when helping an elderly or disabled member?
-State or municipality-issued identification (even w/o photo)
-Social Security Card and/or Award Letter
-Medicare or Medicaid Card
-Other Insurance Card
How do you Report a Concern?
-eNet home page
-Right hand side of page
-Click and choose appropriate category
Minor Account
Rate Sheet
Important Disclosures
Schedule of Fees & Charges
Summary for New Members 91A
Additional:
Welcome Letter
Statement Suppression Brochure
Money Management Solutions Brochure
Online & Mobile Banking Disclosure (is included within the membership application for minor)
Name 3 countries that are sanctioned by OFAC
How do you review member transactions for a cash advance
Electronic journal from all branches
What are the procedures if you suspect the documentation your member presented for CIP is fraudulent?
-Advise a Team Leader/SMSR
-Advise the individual his/her documentation will needs to be reviewed by Security to verify the identification.
-Completed Suspicious Activity Report (SAR)
-Make copies of documents
-Send copies of the documents to Security at the following address: Navy Federal Credit Union, Attn: BSA, 5550 Heritage Oaks Drive, Pensacola, FL 32526
When providing Language Assistance for general account servicing, what should you advise the member?
-All NF material and disclosures are provided in English.
-Language Assistance is a courtesy and may not always be available.
-Suggest reviewing written documents and disclosures with a trusted individual.