Can I Get Money Off This Card?
(Cash Advances)
(Cash Advances)
Id required for a NFCU Credit Card Transaction.
What is one primary form of ID for transactions under 10000.01 or one primary and one secondary ID for transactions over 10000.01?
This must be provided for any transaction to occur or information to be provided and includes government issued photo ID.
What is a primary ID?
ID required for monetary transactions over $10000.01 one of which must be a photo ID.
What are primary ID and secondary ID?
The number of people who must be present at all times when a member is in the branch.
What is two people?
The best way to determine a check hold.
What is the check hold calculator?
Card types we can not do a Cash Advance on.
What are Discover and non-NFCU American Express cards?
This document is only valid for verification of SSN not as a form of ID.
What is a Social Security Card?
Required for cash transactions over 10000.01.
What is a CTR?
How often the vault combo must be changed.
What is at least every 12 months?
This type of check is considered a non-cash instrument and cannot be accepted unless it is drawn from NFCU.
What is an E-Check?
ID required for a non-NFCU credit card cash advance.
What is a Government Issued photo ID and a Proof of Address?
A fraud fighter pen must be used.
When an account has level 7/9 alerts, the member has an out of state ID, or the member is opening a new accounts/membership?
Parties that must be included on a CTR.
Who are the conductors(people present for the transaction), beneficiaries(account owners or people receiving cash), and any businesses involved in the transaction?
Where the post-robbery packet must be kept.
The greeter station is?
If red flags are present and/or the membership is less than 30 days.
When should a check be placed on an extended hold?
A manual authorization must be obtained.
When processing a cash advance on a Navy Federal American Express or is the Verifone system is down what must you do?
This information is recorded in the application notes.
What is the summary of visit and information on the ID and proof of address given including ID/POA number, DOI, DOE, and type?
When a member states they are not a wage earner or are retired on a CTR.
You must enter previous profession or ask probing questions about employment to get more information when?
Three of the post-robbery roles.
These are areas to check for red flags in a check transaction.
What is the Paper Stock Used, Edges of the Check, Background Design, Font Irregularities, Typos, Bank Logo and Address, MICR Line, Signatures, Written Alterations, Memo Line, a FedEx envelope, and Handwriting on the check?
You must follow these steps when processing a cash advance on a non-NFCU card.
What is get 2 forms of ID, check the BIN code, ask at least 2 verification questions, and notate UAD if needed?
The only error codes/queues that we can complete in the branch for pending memberships.
What are the BSA/MBR queue and codes EIDCKF and EIDNF, FFE, and RIA?
A SAR must be completed.
When a member changes the amount to circumvent a CTR or red flags or present you must?
The clearance that must be maintained between the floor and blinds for floor to ceiling windows.
What is 24 inches?
Under these circumstances we do not have to call a Mortgage Claims Specialist.
When a member has a Mortgage Insurance Claim check under 25000.00, the members accounts are current, and the member has the scope of loss?