CIP
What does CIP stand for?
Customer Identification Program
Name 2 next day items
• US Treasury checks
• US postal money orders
• State and local government checks
• Cashier's, certified, official, and teller's checks from other institutions
• Federal Reserve Bank checks
• Federal Home Loan Bank checks
What are the 4 methods of submission for a member to Rescind Cease and Desist?
How many Navy Federal pens can be in a holder at any given time?
3-5 Pens
A member comes in to make a withdraw from their account but they don't have a debit card or ID. Can you process the transaction and if so, what limits and/or procedure should you follow?
Yes, follow the backup ID procedure and there is a $100 withdraw limit.
What is the max dollar amount we can accept a third party check?
$10,000.00
A member is requesting to open a new account, they have a Bankruptcy on File Alert and the bankruptcy has been discharged, what can you do?
Open the account
What makes up a members temporary password for Online/Mobile banking?
last four digits of the member's access number and the last four digits of the member's social security number
A member requests to do a $3k cash advance from a USAA credit card. They provide you a military ID and show you their car insurance from their phone as a proof of address. Can you process the cash advance and if so how do you proceed?
No, we do not accept any digital documents or IDs so we can not proceed. The member will need to provide another physical ID or proof of address to process the cash advance.
You notice you made an error on a check hold and need to reprocess the transaction. How long do you have to error correct a transaction with a check?
90min
What alerts cannot be present when opening a new account? (name 2)
What is the max dollar amount a member can mobile deposit in checks per day?
$50,000
A member requests a cashiers check for $12k made payable to Bank of America. After obtaining 2 forms of ID and processing the transaction the system requires a signature on the pin pad but you're pin pad isn't working. What do you do?
Obtain a wet signature on the receipt, notate USD and put the receipt in the correct retention
A member comes in after midday and opens a new account. They deposit a cashiers check for $100 and a personal check for $900. What do you do?
Place $1,000 on a 1 day float. Process an IM51 and IMMP since it's after midday
A member has a Cash No Checks Alert, when can we make an exception?
If we can verify the check via SMS -
If the entire check is going towards payment of a closed-ended loan
What are two things you can do in Oneview that you can't do in USD?
Direct deposit forms, cash advances, activate a card, filter account activity, ect
What "banks" statements are not acceptable proof of address documents?
Statements from Chime, PayPal, CashApp, etc are not acceptable submissions
Explain the new membership hold and how/when would you apply it?
For the first 30 days checks are put on hold for 5 business days with the exception of next day items where $5525 is released the next business days and the rest is in 5 business days.
IMMP Before completing deposit
IM 51 Monday-Friday after midday
There are Alerts that require two forms of ID to be recorded in UAD? What are some of those alerts? Please list 2.
Account Takeover
Confirmed Compromised Online/MOB
ID Theft Victim
Suspicious Person
Change of Address
Suspected and Confirmed ID Theft
Suspected and Confirmed Synthetic ID Theft
Recent Security Monitoring Alert
What form is used to close a trust membership and how long is the retention for this form?
NFCU 678C or Deposit Trust Account Closure
Current Week + 1 week