Forms
This form is used to add an adult Joint Owner into an account.
What is 97CI?
Change of Information/Add Joint Owner
You'd file this report after you receive or disburse aggregated amounts of cash 10,000.01
What is Currency Transaction Report (CTR)?
Where do you go to submit a Suspected Fraudulent Activity report on E-Net?
1) Going To eNet
2) Main Page
3) Click Report a Concern on the Right Side
4) Click on Suspected Employee Fraudulent Activity Submission
Can I do that? I left a UAD note after submitting a SAR to ensure everyone that assists the member is tracking of their previous activities.
No! We cannot do that, the submission of a SAR should never be documented or discussed.
You have 15 days to fill out a CTR.
(F)
What form would you hand a joint owner who wishes to be removed from the accounts
What is Voluntary Removal of Joint Owner form NFCU 596?
This must be filed to report suspicious activity that might signify money laundering.
What is a Unusual Activity Referral (SAR Coupon)?
What color is the evacuation folder and its name?
Go Green and Green
Can I do that? I reopened an account for a member that had no joint owners and it was closed satisfactory.
Yes we can! Unless it is a Membership Share Savings accounts that has been closed for longer than 30 days.
Navy Federal does notarize vital records such as marriage certificates.
(F, we will not notarize vital records)
What is the form number for the Bomb Threat Instruction?
What is 2072e?
Is required by the Bank Secrecy Act (BSA) to document member and transaction information for the cash purchase of negotiable instruments (e.g., cashier's checks, gift cards) between $3,000 and $10,000
What is Record of Cash Purchase (RCP)?
Say three items that have to be verified using the fraud fighter pen
1) Cash
2) Credit Cards
3) Any form of Government ID
4) Passports
5) Savings Bonds
6) Social Security Card
Can I do that? I did a Cash Advances from AMEX Platinum.
We cannot do Cash Advances for that card, if the member is requesting cash from that card please send the to the ATM
We have to have the Check Hold Calculator, Bin Checker and Greeter log open at the teller line.
(T)
You hand this form to the member when they are funding their new membership via ACH
What is the New Membership Funding via the Automated Clearing House (ACH) (NFCU 635)?
They play a key role in combating the financing of terrorism by identifying and reporting potentially suspicious activity as required under the Bank Secrecy Act
What is CTF? (Counter-Terrorist Financing)
What are two Critical Scenarios listed under E-Net?
Gas Leak, Fire, or Chemical Spill
Escalated Abusive Member
Robbery
War/Terrorist Attack
Other & Undefined Critical Scenarios
Member requested that we withdraw $500 from the account that says Credit Only, can we do that?
No! Accounts listed as credit only can only accept deposits.
When completing a SAR the employee must include as much information as possible to describe why they found the individuals transaction/behavior suspicious
(T)
The member is requesting that confirmation of the joint owner removal is given to him, what form do you hand out?
What is the Closed Compromised Letter (NFCU 388)?
It involves gathering additional information that enables Navy Federal to predict normal account activity. This helps Navy Federal determine, during monitoring processes, if the account activity is in line with expected volume, amounts, types, etc.
What is Customer Due Diligence?
Where do we reconvene if we were to evacuate the Camp Carroll branch?
Overflow Parking Lot or as a secondary Commissary Parking Lot
Can I do that? I removed joint owners from accounts with fatal alerts.
Yes, Joint owners can be removed from an account with fatal alerts as long as the account is not negative and it's not a lien or garnishment.
MBR buys a 15K gift card with cash . There is no need to file a CTR report because he just bought a gift card and didn't actually take physical cash.
(F)