Funds Availability
What are the names of the two documents we can provide that explain the funds‑availability?
Navy Federal Important Disclosures (NFCU 606) or the Funds Availability Schedule (NFCU 668).
When should required disclosures be provided to a member when they are establishing a new membership?
Prior to starting anything with establishing membership.
When an ID is presented, what are the initial two actions required to verify its security features?
Verify document in the ID Checking Guide and with Fraud Fighter Pen.
What should be done in the event that a person comes in to withdraw over $10,000.01 but the member will not provide you any information for the CTR?
Refuse the transaction and submit a UAR.
What is the name of the Camp Courtney Japan Branch Manager?
Kara
How many business days hold should a non-next day check be placed on if the amount is for $275.00?
1 Day Float
True/False: It is okay to have loan packets pre-made ready to give to the member?
False: Loan packets should be printed on demand when member is in branch.
When conducting a non-navy federal cash advance over $3,000.00 what ID types must be used?
Must be two ID's from the "Primary Government ID w/Photograph" column or one from each column (CIP proof of address)
What is our all‑clear signal?
The removal of the "Navy Federal Credit Union Signage" from front door window.
If a new membership is opened and the account is funded with a negotiable item on the same day, what steps are required?
IMMP (this ensures correct hold is placed on the check)
What should you provide to a prospective member?
1. NFCU Products & Services Form/Brochure (NFCU 1314)
2. Current Rate Sheet if a member asks about deposit rates
3. Membership Application (NFCU 97)
What are three acceptable documents that can be used as proof of address for CIP?
1. Voter's Registration Card
2. Paystub (within past 2 months)
3. Unexpired Vehicle Registration
4. Insurance Documents (All Types)
5. Bank Statement (within past 2 months)
6. Local/State/Federal Tax Documents
7. Utility Bill (within past 2 months)
8. W2 from most recent tax year
What are the first item(s) that posts during the transaction posting order?
Credits/Deposits
Name three optional (and in some cases required) disclosures you can also provide to a member.
1. Navy Federal Debit Card Disclosure
2. Direct Deposit Instructional Editable PDF
3. Current Rate Sheet
4. Money Market Savings Account (MMSA) Disclosure Statement
5. Combined Certificate Disclosures
What is the last item that posts during the transaction posting order?
Fees: OOPS
What are the five required documents that must be provided to members when opening a new youth membership?
1. Youth Membership Welcome Letter (NFCU 41154)
2. Youth Statement Suppression Brochure (NFCU 2063-E)
3. Navy Federal Important Disclosure (NFCU 606)
4. Schedule of Fees and Charges (NFCU 2043ep)
5. Online and Mobile Banking Disclosure (NFCU 652A)