Funds Avaliabilty
What are the names of the two documents we can provide that explain the funds‑availability?
Navy Federal Important Disclosures (NFCU 606) or the Funds Availability Schedule (NFCU 668).
T or F: If a team member is fluent they are able to provide/read disclosures to members in their preferred language.
F!
Any and all disclosures must be provided/read in English.
T or F: We are able to accept electronic versions of IDs when processing transactions on Encore but not for CIP purposes
F!
All items presented for identification purposes must be in physical form. Electronic versions of identification are not allowed. AT ALL!
T or F: We are required to have 2 fraud fighter pens per station at all times.
F!
Branches should keep a stock of extra penlights and AAA batteries but we are not required to have multiple in each station.
What is a CTR?
Currency Transaction Report
How many business days hold should a non-next day check be placed on if the amount is for $275.00?
1 Day Float
This form is used to add an adult Joint Owner into an account.
97AJO
Are we able to accept an NFCU VCC as a form of ID for a non-Navy Federal cash advance?
No, we cannot use it as a form of ID to prevent loss and in case the member's account has been taken over, this also applies to Navy Federal Card cash advances
MBR visits the branch for a new debit card but has the Change of Address alert present in their account, what steps must we take prior to issuing the card?
Verify 2 IDS and notate the account with the IDs verified
When would a UAR be filed?
When there are red flags present in a transaction that might signify money laundering, terrorist financing, tax evasion or other federal crimes.
If a new membership is opened and the account is funded with a negotiable item on the same day, what steps are required?
IMMP (this ensures correct hold is placed on the check)
When should required disclosures be provided to a member when they are establishing a new membership?
Prior to starting anything with establishing membership.
What are three acceptable documents that can be used as proof of address for CIP?
1. Voter's Registration Card
2. Paystub (within past 2 months)
3. Unexpired Vehicle Registration
4. Insurance Documents (All Types)
5. Bank Statement (within past 2 months)
6. Local/State/Federal Tax Documents
7. Utility Bill (within past 2 months)
8. W2 from most recent tax year
When evacuating the branch due to a fire alarm what are we required to take with us?
Go Green Folder
What is an All Clear Signal and do all branches have one?
It is a visual indicator within the branch that alerts team members that it is safe to enter and all branches are required to have one
When an ID is presented, what are the initial two actions required to verify its security features?
Verify document in the ID Checking Guide and with Fraud Fighter Pen.
What are the walkthrough procedures for opening the branch?
Requires two team members to be present.
1st Team Member: Survey the outside of the building- Verify All Clear Signal was reset- Relock the door- Turn off alarm-Walkthrough the branch, checking everywhere, Set the all clear signal.
2nd Team Member: Waits outside-Waits for the all clear to be set
What should you provide to a prospective member?
1. NFCU Products & Services Form/Brochure (NFCU 1314)
2. Current Rate Sheet if a member asks about deposit rates
3. Membership Application (NFCU 97)
For a member conducting a transaction without an ID what must member verbally communicate correctly in order for us to process transaction?