Show:
Principles
ABLE
QDM Basics
Tools and Charts
Team Stages
100
Strive to understand what your customers want and need, whether they're inside or outside of FedEx
What is Customers Define Quality.
100
ABLE's four phases.
What is Assess-Build-Launch-Evaluate
100
This team is formed to tackle more complex projects within a facility.  It is abbreviated "QAT."
What is a Quality Action Team.
100
This contains milestones, dates, and ownership and helps find opportunities in failures.
What is a Milestone Chart.
100
This stage is the "start up."  Team members have mixed emotions. Creativity and innovation are necessary and mistakes are considered learning.
What is Forming.
200
Minimize effort, time and cost that does not add value for customers.
What is Optimize Business Performance.
200
Define the work process, determine root cause, select a solution and define the measurement.
What is Build.
200
Our commitment to our customers: "I will make every FedEx experience outstanding."
What is the Purple Promise.
200
A diagram for identifying the amount of time spent on non-value added activities with a process.
What is a Time Value Map.
200
During this stage the team disbands and their work is accomplished. Lessons learned should be documented.
What is Adjouring.
300
End the blame game - it wastes time and effort. Instead, look at every failure as an opportunity to improve.
What is View Failures as Opportunities.
300
Measure and post real-world performance.
What is Evaluate.
300

This is the way or method FedEx continuously improves our business processes to meet key goals.

What is QDM.
300
Going out and observing a process step by step to identify waste.
What is Waste Walk.
300
This stage involves fine tuning. Members start to get along but haven't moved to task completion.
What is Norming.
400
See work as a collaborative process. Involve everyone in Quality efforts.
What is Quality Involves Teamwork.
400
Identify and focus on the opportunity and initiate the team.
What is Assess.
400

This is a measure of how well we meet customer requirements and expectations over time. Customers judge this based on how well we deliver our services.

What is Quality.
400
A written document describing what data and information will be gathered and how measurements will be made.
What is a Data Collection Plan.
400
During this stage the team begins accomplishing their task/project.
What is Performing
500
Investigate and dig for root causes and base decisions on facts and data.
What is Be Scientific.
500
Prepare an implementation plan and begin the implementation.
What is Launch.
500

Many of the best quality ideas come from these individuals.

What is a Frontline Teammates.
500
Stands for Supplier, Input, Process, Output and Customer.
What is a SIPOC.
500
During this phase the team works to recognize the task.  At time, members of the team may resist methods beyond their comfort zone. Conflicts sometime arise.
What is Storming.