Statuses
Customer Cancelled (Returned Phone) means ____:
Phone was returned by post office. Customer must call within 50 days so that we may reship phone.
The ways that you can look up a customer on the order manager page are _______:
By searching through Enrollment ID # and Last name, first name, Email address, Phone number, Address, Region, Last four social, and Date of birth.
The tab that is used to verify the customers account
Summary Tab
The ____ established lifeline.
FCC
Shipped With Tracking means _______:
Phone is scanned out and being shipped to customer.
The TWO ways you can pull up an account using the enrollment ID# are _____:
Through Order number(s) and Jump to order #
The tab that is used to check shipment status
Payments and Shipments Tab
The lifeline program was established in the 19__'s
1980's
The customer MUST enter two things when starting application their _________ and ________.
Email and Zip Code
Verified Pending Shipment means __________:
Customers application was approved, label has been created in the system.
The first thing you need to pay attention to, when reviewing an account is the _________?
Status
The tab that is used to update customers information
Edit Customers Tab
Total household income is at or below ________ of the Federal Poverty Guidelines
135%
Q link wireless does not sign up new customers using _____________ or allowing third-party companies or representatives to approve or deny lifeline applicants.
Third-party street agents
You notate Verified Pending Shipment under ______:
Status > VPS
USPS validates the address the customer provided to make sure ____________:
The address is in the correct format and that the address is deliverable by USPS
The tab you go to for the Qlixar Rewards
Rewards Programs Tab
Only one Lifeline benefit is permitted per Household
True
During the first step of the application process, customers need to submit their ________ as it appears legally. (No nicknames)
Full name (First and Last)
You notate Customer Request Cancel (Returned Phone) under _________ :
Support > Customer Request Cancel (Returned Phone)
The systematic check each application goes through are __________:
LexisNexis, CGM, Sprint, NLAD, USPS, State Database and Federal Databases.
The tab you go to for resetting the caller ID and online membership password
Customer Profile Tab
Free monthly minutes are replenished on the ______ of every month
First
The address entered during the application process should be the customer's _________.
Current place of residence.