Show:
Safety Questions
QM History
Monitoring
Quality Attributes
100
The number of safety questions required on Imaging System standard call
What is two
100
The QM Team belongs to what group?
Who is the Operations team
100
The number of recordings scored per month for Soft Skills
What is Three
100
World Quality is celebrated in
What is November
200
The acceptable answers for WWSORE questions are Yes, NO, N/A & ______
What is Unknown
200
The Quality Monitoring team is made up of how many people?
What is Four
200
“Hello, this is ________ with "modality" Technical/Applications Support . . .am I speaking with "customer’s name”
What is the Standard Work Greeting
200
The minimum score you need to be a high performer
What is 98%
300
The number of WWSORe calls monitored for each modality per month
What is 22
300
The year the Quality Monitoring program was implemented
What is 2010
300
Name the 3 areas monitored by the Quality Monitoring team.
What is Soft Skills, Process Adherence & WWSORe monitoring
300
The maximum time allowable for continuous unexplained silences
What is 15 seconds
400
The third WWSORe question is..
What is... If the device has alarm/alert capability, did it alarm/alert as it should have at the time the issue was discovered
400
The Quality Monitoring manager is....
Who is Mark Snyder
400
Name the customer facing team that is monitored for Process Adherence
What is Foundation
400
_________ is everyone's responsiblity.
What is Quality
500
The type of clinical calls that does require WWSORE questions to be asked
What is Educational Purposes
500
The QM team recongizes High Perfomers how frequently
What is Quarterly
500
After training, new hires enter this phase of monitoring
What is Preliminary Monitoring
500
Identify caller's words, tone and pace. Use of appropriate communication for caller's style.
What is Listening Actively