Qualities
Being able to identify with another person's feelings, situation, and motives
Empathy
The ability to begin or follow through with a task and to determine things that need to be done
self-motivation
Men and women differ in their use of nonverbal communication
True
Answer a phone call by stating
your name, role, and unit
An employee makes a plan to improve their performance after their yearly review. This is an example of
acceptance of criticism
The ability to be tolerant, be understanding, and control your temper
patience
Adapting to changes and gaining new knowledge as technology advances, and being willing to admit mistakes so they can be corrected
willingness to learn
Active listeners should interrupt any time they don't understand something
No, you should listen and not interupt
Before placing someone on hold
ask permission
Working well with others demonstrates
team player
Enjoying your work and displaying a positive attitude
enthusiasm
Telling the truth, even if it means revealing your own error
honestly
Eye contact is understood to convey honesty in all cultures
False
An email message should be short and focused
True
A leader who sets minimal rules and lets the group function in an independent manner is a ________________ leader
laissez-faire
Having the ability to say or do the kindest or most fitting thing in a difficult situation
tact
Accepting the responsibility that goes with your position. Being on time to work.
Dependability
You should share personal information with your patients to help them relax
False
Is email private
No
List diseases that are possibly caused by stress
migraines, HTN, depression
Always doing the jobs you were assigned, and being willing to be held accountable for your actions
responsibility
Learn from the constructive criticism of others.
Have humility to admit mistakes and learn from them
Acceptance of criticism
Expressing your needs in an open and honest way
Assertive
What should you do before making a business call?
Plan what you are going to say
A medical assistant who does little things to keep the practice neat and clean is demonstrating
self motivation