This person is known as the father of quality improvement.
Who is Deming?
These are the 2 types of knowledge according to Deming.
What are subject matter and profound knowledge?
This is what MFI stands for
What is model for improvement?
Egleston hospital was named after this person.
Who is Henrietta Egleston?
These 2 types of charts are used to show data over time.
What are run and control charts?
This tool that helps identify what the problem is, why it is important, and identifies the improvement team members.
What is a charter?
This type of measure enables a team to monitor unintended consequences (good or bad) of the improvement effort.
What is a balancing measure?
Name one of the two main types of variation that control charts help distinguish in a process.
What is common or special cause variation?
The 3 key elements of improvement psychology are ideas, execution and this.
What is will?
This type of AIM is often general and shares the big picture.
What is a global aim?
Dr. Iyer grew up playing this competitive sport.
What is ice skating?
A control chart uses this type of measure of central tendency for it's centerline.
What is mean or average?
This tool graphically represents the sequence of steps in a process.
What is a process map?
Selecting observations from a population where each item has an equal probability of being selected.
What is random sampling?
This is what the SMART in SMART aim stands for.
What is: Specific, Measurable, Achievable, Relevant & Time Bound
Appreciation of a system, Psychology, Theory of Knowledge & Understanding Variation are components of this person's System of Profound Knowledge.
Who is Deming?
3 questions asked in the Model for Improvement.
What are:
- What are we trying to accomplish?
- How will we know that a change is an improvement?
- What changes can we make that will result in improvement?
Debuting in 1988, this was the Scottish Rite mascot.
What is Scotty Dog?
This is the minimum number of data points needed to set your baseline.
What is 12?
This type of tool is often used to help teams objectively compare choices.
What is a PICK Chart?
This type of measure reflects the impact on the patient and if the intervention is successful or not.
What is an outcomes measure?
Patient’s weight is an example of this type of data.
What is Variable (or continuous)?
This Systems Thinking core strategy challenges assumptions or long held mental models.
What is innovation?
This process focuses on running small cycles on smallest scale possible.
What is a PDSA cycle?
This CHOA hospital started out as a convalescent home for crippled children in 1915.
What is Scottish Rite?
This is an example of this type of special cause variation.

What is trend?
This chart is based off the "80-20 rule" and shows an improvement team where to focus.
What is a pareto chart?
Bundle reliability is an example of this type of measure.
What is a process measure?
This is the term used for where you go to observe the work being done.
What is Gemba?
This quality care domain is when everyone gets what they need – understanding the barriers, circumstances, and conditions.
What is equity?
This is commonly known as...
What is a PDSA ramp?
CHOA formed in this year when Egleston Children's Health Care System and Scottish Rite Medical Center came together.
What is 1998?
The median is the centerline in this type of chart.
What is run chart?
This tool is a systematic, proactive method for identifying potential risks and their impact.
What is SFMEA?
For reducing patients' length of stay in the hospital: Make sure readmission rates are not increasing is an example of this type of measure.
What is balancing measure?
What SMART element is missing....
We will reduce our CLABSI rate by 5%
What is time bound?
This percentage of problems known to leadership.
What is 4%
This is what PDSA stands for.
What are Plan, Do, Study & Act?
This hospital opened in September 2024.
What is AMBH
This chart shows what type of special cause variation?

What is a shift?
The tool that connects the aim/outcome, key drivers, and interventions to create your improvement theory.
What is a Key Driver Diagram
Measures is the answer to this question from the Model for Improvement.
What is how will we know the change is an improvement?
Name this type of chart.
What is a Pareto Chart?
This is defined as a small group of people with complementary skills who are committed to a common purpose, clear performance goals and shared approach for which they are mutually accountable.
What is a team?
The 3 options a team has during the ACT phase of PDSA.
Adapt
Adopt
Abandon
James Edward Medlock had this type of surgery done at Egleston hospital in 1928, which was the first surgery done at Egleston.
What is tonsillectomy?
Name one of the 2 types of Rare Events Charts.
What is T or G?
The criteria used to develop a PICK chart are ease of implementation and this.
What is impact?
This type of data is defined as qualitative data in terms of integer (number of error, conformities, number of items that passed or failed).
What is attribute data?