Efficiency
The OB TPH metric goal
What is 5.5 TPH?
The target goal for quality
What is 90?
This person has the lowest ACW this month
Who is Elaine?
This comedian was slapped by Will Smith at the 2022 Academy Awards
Who is Chris Rock?
Name two authentication items for an inquiry from the insured's contractor
What is the peril type, last 4 of phone #, date of birth, full address, date of loss and loss location?
These are the 3 digital payment methods
What are QCP, FMEP and EFT?
These items need to always be updated on the contact details screen. Name 3
What is digital? What is Preferred Contact Type? What is texting? What is preferred language? What is mailing address? What is telephone #?
This person has the best average handle time on the team
Who is Cachet?
This is Eleven's favorite food in the Stranger Things
What is eggo waffles?
Name 3 things that Express can assist with on MCO owned inquiry calls.
What is update new info, establish initial insured MOI and rental, provide status of MOI, provide coverage handler information, information on posted payments?
This is the goal for average handle time
What is 10:20?
This is step 7 of MIC-I Successful.
What is claimant follow up?
This metric the entire team is 100% for this month
What is digital payments?
This netflix series chronicles a family looking for love and happiness in london high society?
What is Bridgerton?
These are the states that have their own lienholder check issuance requirements
What is Texas, Arizona and Mississippi?
This is when you should document the claim to be most efficient
What is during the call?
This is what is said in the insured wrap up script at the end of an inquiry call
What is "Before we finish today, I want to let you know that you have easy access to view the status of your claim through the Allstate Mobile App or on Allstate.com by logging into MyAccount. Thank you for being an Allstate customer. Have a great day."?
This person has the lowest hold time on the team
Who is Miguel?
This 1998 hit starring Eddie Murphy got a sequel in 2021
What is Coming to America?
This is the daily rate for a 26' box truck through Erac
What is 83.61/day?
There are many benefits to being productive at work. Name 3.
What is better raise opportunities, lower cost for the company, higher customer service, boosts your reputation as an employee, great productivity, more development opportunities?
Name 4 of the six check list items on Sam's holistic claim handling list
What is "Is this a MIC?, participant details updated, digital, texting, can we pay and close, tasks pending and wrap up script"?
This is what CLF stands for
What is closed loop feedback?
11 actors played batman. Name 3 of them?
Who is Robert Pattinson, Ben Affleck, Christian Bale, George Clooney, Val Kilmer, Michael Keaton, Adam West, Robert Lowery, Lewis G. Wilson, Iain Glen, and David Mazouz?
This solution is a collection of links to the most frequently used solutions related to express
What is the express home page?