Fun Fun Fundamentals
This is the foundation of healthcare quality
What is patient safety?
Bellin conducts these to...
* Allow for insight into performance across the organization
* Empower teams at all levels to identify and solve problems together.
What are tiered huddles?
Stop, I need clarification I have a concern and don't feel this is right
What is CUS? Concerned, Uncomfortable, Safety Issue
Focus on errors and near misses for learning, finding and solving problems
What is Preoccupation with Failure?
A methodology that results in a workplace that is clean, uncluttered, safe and well organized to help reduce waste and optimize productivity.
What is 5 S?
Doing the right thing for the right patient at the right time in the right way to achieve the best possible results
What is healthcare quality?
These are activities/practices developed to address issues that prevent us from completing our work. When these become part of our daily work, we have potential to risk the safety of both patients and staff as well as impact quality of care.
What are workarounds?
Speaking up when something doesn't feel right, when something doesn't make send, or when doing something you have never done before
What is Safety Stop?
Consistently asking "Why?" and challenging the status quo
What is Reluctance to Simplify?
Any step or action in a process that is not required to complete the process (called “Non Value-Added”) successfully.
What is Waste?
These provide visual communication of key messages and a process for engaging staff by generating ideas and committing to continuous improvement in daily work
What are Team Action Boards?
These provide significant shared learnings, identify issues needing investigation to understand why they happened and how to prevent them from happening again. Investigations maybe needed but are never punitive.
What are safety events?
Feeling safe to take interpersonal risk, to speak up to surface concerns without fear of negative repercussions or pressure to sugarcoat bad news
What is psychological safety?
Situational Awareness; develop teams to speak up, follow through, lead by example, safety #1 priority
What is Sensitive to Operations?
This is the hardest step to maintain related to the 5S methodology
What is Sustain?
This is a regular publication that supports communication and shared learnings from the tiered huddles
What is Forward Pass?
Also known as Good Catch, these are situations that have the potential for error or injury but are identified prior to reaching the patient.
What is a near miss?
What is Disclosure and Response?
identify mistakes, weak signals, work-arounds, quickly responds to minimize/mitigate harm
What is Commitment to Resilience?
Defects, Overproduction, Waiting, Non-utilized talent, Transportation, Inventory, Motion, Extra - Process
What are the eight types of waste?
This model illustrates how system failures tend to reveal multiple smaller failures leading to an actual hazard/harm
1.) Grievances/Complaints and Compliments
2.) Employee
3.) Privacy/Confidentiality
4.) Patient Safety
What are the event types in RLDatix (event management system)?
A peer support process initiated after identification of an event when concerns and worries need to be addressed
What is Care for the Caregiver Program?
Frontline are experts, empowered with decision making, have the courage to stop the line for safety
What is Deference to Expertise?
This is an outcome or activity for which the customer is willing to pay; often described as the right work at the right place, the right time and without delay
What is Value?