QA Staff members
What QA team member has been part of a podcast for over a decade?
Who is Aaron
What does QA stand for?
What is Quality Assurance
(I mean, the answer is right there!)
We look for SMART goals in Treatment Plans, what does SMART goals stand for?
Specific
Measurable
Achievable
Relevant
Time-bound
What QA team member loves wrestling?
Who is Josh
What is the primary responsibility of the QA department?
What is reviewing clinical documentation to ensure that quality standards are being educated, enforced, and attained throughout the organization.
How often do providers get a documentation review?
What is a minimum of once a calendar year but we recently implemented twice yearly reviews, along with re-reviews after 3-6 months after scoring below a 75% or below on a review to ensure proactive steps have been taken to improve documentation.
What team member has 2 corgis?
Who is Angela
What is another responsibility of the QA department?
What is facilitate training for staff to improve documentation.
What are 2 of the areas of documentation the QA department reviews?
What are:
Treatment Plan/Addendum
Comprehensive/Annual Assessment
DLA's
Progress Notes
Transfer/Discharge Summary
What QA team member only eats crunchy grapes?
Who is Haley
What are 2 programs that the QA department reviews?
- Outpatient
- Adult CPR
- Adult Residential
- Youth (CPR - Community Services, Outpatient, Focus Clinic, Residential)
- School based (Outpatient and Community Services)
- Fidelity - ACT and ACCTAY
- Recovery
- Autism
- Youth Focus Clinic - ADHD (Psychological evaluation is different because it is a psych eval) *Just review progress notes (only 3 staff).
- Youth Residential
What is the “double check” of reviews that do not meet standards called?
What is a Interrater
When completing a review, if any of the sections are scored 75% or less then they need an interrater.
An Interrater is completed by another QA Specialist to remove possible review bias and to ensure that providers are only being notified after it has been verified they scored below a 75%.
After the interrater is complete and the scoring remains 75% or less then that provider will be required to take the Relias training again within 30 days. If the provider does not complete the training within 30 days their supervisor will be notified.
What QA team member didn’t grow up in America?
Who is Kerri
DOUBLE JEOPARDY:
What country did they grow up in primarily?
What is one way the QA team provides documentation education to the organization?
What are:
Providing review documentation directly to providers and their supervisors
Through Relias trainings
Through one on one trainings with staff/providers
Answering questions directly through zoom and email
Attending staff meetings
What is the % score that providers have to meet to meet standards in any section?
What is 76%