Terms
This is created when a process was not followed and we need to correct the issue and also prevent it from recurring.
What is a CAPA? (Corrective Action, Preventive Action)
This is used to find the root cause, by continuing to as "why" until you can reach a logical and actionable conclusion.
What are the 5 Why's?
A document used by Quality Inspectors that tells them what to inspect on an item or LRU.
What is Inspection Document or ICL?
The menu location in MES where an Independent Discrepancy is created.
What is Quality Assurance - Discrepancy Records In Process?
What is Rework?
This is created when the supplier sees an issue with the drawing, specification or TDP.
What is a SAIR? (Supplier Action Information Request)
This tool helps to visually diagram a problem or condition's root causes, rather than focusing on the symptoms.
What is Fishbone?
When an issue with a part, LRU or process is discovered, and a notification needs to be sent to multiple teams at the same time, this is used.
What is a Quality Alert?
The menu location in MES where one could find a DR by the parts serial number.
What is Search Lists - Discrepancy Item by Serial/Lot?
A non-conforming item is thought to be non-conforming, but is per the drawing and/or specification.
What is No Defect?
This is created by the Supplier Quality Engineer when a supplier has had the same issue multiple times, and the issue needs to be corrected.
What is a SCAR? (Supplier Corrective Action Report)
Techniques intended to improve business processes.
What is Six Sigma?
Program Quality initiates these when they need to screen all parts in stock, so non-conforming parts are not delivered to the customer.
What is a Purge?
A member of this team has rights to close RTV dispositions.
What is Planning?
A non-conforming item is brought back to a working condition, but is not per the drawing and/or specification.
What is Repair?
This is created when a QE needs to make changes to an Inspection Document or Inspection Checklist.
What is a CR? (Change Request)
This is a graph where the lengths of the bars represent frequency of an issue vs. other issues.
What is Pareto?
There is an issue on the production floor and all activity must halt until the issue is resolved.
What is a Line Stop?
A member of this team creates the Process Plans for an LRU or item.
What is Manufacturing Engineering?
A non-conforming item is not to the drawing and/or specification, but the customer approves of the non-conformance.
What is Use As Is?
This is created when there is a non-conformance, but the customer agrees to take the parts as is, but it differs from their contract.
What is a Deviation?
The problem solving methodology that states every problem has a prominent root cause.
What is Red-X?
There was an issue with an item found at our customer, and there could be the same issue with internal material, so we must prevent the item from leaving DRS.
What is a Stop Ship?
This group of people works on the manufacturing floor, and have rights to disposition discrepancies.
What is Troubleshoot Technicians?
A non-conforming item was damaged by a DRS team member, and will be returned to the vendor.
What is Rework External?