Show:
The Basics
Audit
Quality Assurance
Quality Control
Tools and Techniques for Quality Control
100

The totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs.

What is Quality?

100

Who is the person with the skills and training to  conduct an audit. (Must be independent from responsibility for the activity being audited.)

Who is an auditor?

100

A structured review of specific quality management activities that help identify lessons learned and that could improve performance on current or future projects.

What is a Quality Audit?

100

Process control, control charts, acceptance sampling, and product quality control.

What are the 4 methods of quality control?

100
Also known as a fishbone or Ishikawa diagram.
What is a cause-and-effect diagram?
200

The process of ensuring that the project will satisfy the needs for which it was undertaken.

What is Project Quality Management?

200

What is a finding that is not likely to result in the failure of the management system or reduce its ability to assure controlled processes or products.

What is a Minor Non-Conformance?

200
Generating ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization.
What is benchmarking?
200

DMAIC Stands for this.

What is Define, Measure, Analyze, Improve, and Control?

200
Used to show if there is a relationship between two variables.
What is a scatter diagram?
300

The periodic evaluation of overall project performance to ensure that the project will satisfy the relevant quality standards.

What is Project Quality Assurance?

300

What is a finding where the absence (omission, not addressed) or total breakdown (failure, not implemented) of a system to meet a specified requirement.

What is a Major Non-Conformance?

300
Evaluating processes to maximize customer value while minimizing waste.
What is lean?
300
This corrects or prevents further quality problems based on quality control measurements.
What is process adjustments?
300
A histogram that can help you identify and prioritize problem areas.
What is a Pareto chart?
400
The monitoring of specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality.
What is controlling quality?
400

Who is responsible for monitoring their daily workstation to ensure compliance to requirements?

Who are Operation Employees?

400

The Japanese word for improvement or change.

What is Kaizen?

400
The action taken to bring rejected items into compliance with product requirements, specifications, or other stakeholder expectations.
What is rework?
400
A graphic display of the logic and flow of processes that help you analyze how problems occur and how processes can be improved.
What is a flowchart?
500

Japanese term that means mistake proofing. A device that prevents incorrect parts from being made or assembled or easily identifies a flaw or error.

What is Poka-yoke?

500

Who is responsible for conducting Tier II - Weekly Manufacturing Process Audits?

Who are Operation Supervisors?

500

The analysis of a manufacturing system at all stages to maximize the quality of the process itself and the products it produces.

What is Quality Engineering?

500
These are used to support quality control.
What are tools and techniques for quality control?
500
A graphic display of data that illustrates the results of a process over time.
What is a control chart?