Quality Practices
The process involves a series of checkpoints at key project milestones and provides ongoing project oversight to uncover potential issues early and to help mitigate future risks
what is Delivery Assurance checkpoints?
This is resource provides Step-by-step guides on configuration
What is Medallia Documentation [docs.medallia.com]?
This is filed to document a quality incident for learning and training purposes.
What is a quality tracking ticket?
Who is the Quality Champion?
This is the site where you file a regression or bug ticket.
What is knowledge center [help.medallia.com]?
When communicating to client about an incident, this item should be included, in addition to:
impact description, action taken, root cause, and resolution details.
What is next expected update time?
A quality review should be conducted at this cadence as a best practice.
How often is Quarterly?
After getting a survey ID, you can use this page in the instance to view values for all efields, qfields, and afields associated to a record, in order to validate whether your configuration is correct. [e.g. file raw values, AI mappings, survey conditions, etc.]
Where is unpacking survey?
This document should be reviewed as part of the retrospective to identify any gaps for configuration or QA steps.
What is QA plan?
This checkpoint typically happen before internal UAT.
What is QA Plan Review checkpoint?
After reviewing a file processing report, you noticed the date fields are all mapped as '1900-01-01'. You verified the raw data has the correct dates [i.e. in this century], it is most likely because the uploaded file is created using this tool; causing date format [YY/MM/dd] to differ from the auto-importer indicated date format [YYYY-MM-dd].
Client called you and said a few user have reached out about unable to login today. You acknowledged the situation and told the client you will get back to them asap. You wanted to assess the scale of the impact, so you went to this page in the instance to look for the login stats. Turned out this is not a broad issue. Client now feels better.
What is health check > user engagement reports?
In this change monitoring model, there are 3 aspects that needs to be confirmed in order to confirm a successful launch.
What is 'N-P-R' monitoring?
N (Negative): Confirm what shouldn’t happen isn’t happening
P (Positive): Confirm what should happen is happening
R (Regression): Confirm the change is not impacting any existing functionality
As part of the post launch monitoring item, you want to validate the email content that are sent out to customers. You went to broadcaster, and noticed the HTML content is encoded with this encoding. So you smartly an online decoder to obtain the human readable HTML and successfully validated the email content.
What is quoted-printable encoding?
When a severe/code red quality incidents happen, e.g. all in-survey conditioning stopped working. This team is responsible for communicating the issue and status update to internal as well as external admin teams depends on the impact.
What is the incident response team?