Quality Chaos

Membership

100

Form is used for membership?

What is 97HX?

200

Where does a member go to manage all transfer accounts at once?

"Manage Accounts"

300

Adding Joint Owner or Change of Info

What is 97CI

400

Minimum deposit for membership account

What is $5.00

500

True or False:

You can have 5 joint owners on your account

What is false.

• A maximum of 3 joint owners can be added to any eligible account.

Disclosures

100

Required for new membership with checking account?

What is NFCU Products & Services Form/Brochure (NFCU 1314), Navy Federal Important Disclosures (NFCU 606), Schedule of Fees and Charges (NFCU 2043ep), Folder NFCU 6309

200

Required for a minor membership?

What is Youth Membership Welcome Letter (NFCU 41154),Youth Statement Suppression Brochure (NFCU 2063-E),Digital copy - 2063-E,Stock Item number - 2063,Navy Federal Important Disclosure (NFCU 606),Schedule of Fees and Charges (NFCU 2043ep),Online and Mobile Banking Disclosure (NFCU 652A) Folder NFCU 6309

300

Required for Done Deal Loan

What is NFCU 633 Automatic Funds Transfer form NFCU 905B Regular Loan Instruction Sheet NFCU 33 Loan Instructions to Member 

400

Credit Card Application under 21 requires...

What is 

• The NFCU 589A includes the NFCU 573A and required disclosures that must be read and acknowledged by the applicant.

500

Opening a Certificate Requires...

What is 

• Navy Federal Important Disclosures (NFCU 606)
• Schedule of Fees and Charges (NFCU 2043ep)
• The Combined Certificate Disclosure (602ED) and other Required Disclosures must be given to members prior to opening a new certificate.

Teller

100

True or False:

You do not need a second ID for a withdrawal over $3,000.00

What is False

200

True or False:

We can accept Discover card for cash advance

What is False

300

Minimum amount for cash bag end of day.

What is $13,200

400

Light used to verify identification

What is Fraud Fighter Pen

500

Type of Checks for no hold item.

What is 

Navy Federal-issued items:

◦ Checks drawn off a Navy Federal account (i.e., checking account,

MMSA, Overdraft Line of Credit)

◦ Navy Federal credit card convenience checks

◦ Navy Federal HELOC checks

◦ Any item issued by Navy Federal and viewable in the ARP/SMS

System (i.e., cashier's checks, regular loan drafts, pre-approved

loan drafts)

• Military relief checks (NMCRS)

Signatures

100

True or False:

You can accept third party checks over $10,000.01

What is False.

• Third party checks over $10,000 per item cannot be accepted.

200

Where on the account view page do you open new accounts or lending products? And what button do you click on. 

Bottom, "Open New Account"

300

True or False:

You dont need to sign for Cash Advances

What is False, signature is required for cash advances

400

True or False

We can accept electronic signatures for membership application.

What is False.

• Ensure the appropriate information is present on the form, all PII for member/applicant is completed and document has a signature, as a digital signature is not acceptable.

500

True or False

Automatic Clearing House requires a new signature form for transfer

True

• A member must complete and sign the Automatic Funds Transfer Authorization via the Automated Clearing House (ACH) (NFCU 633) each time they request an ACHO transfer in the branch, regardless of transfer type (e.g., one-time, recurring)
  • A form is not needed for just adding an account, however a form is needed for every transfer.

BSA

100

BSA stands for...

What is Bank Secrecy Act 

200

Types of Reporting

• Currency Transaction Reports (CTRs)
• Elder Abuse & At-Risk Persons
• Records of Cash Purchases (RCPs)
• Unusual Activity Referral (UARs)

300

Dollar amount must be filed?

What is $10,000.01

400

True or False

Its acceptable to leave a USD note after filing a UAR

What is False.

500

2 acceptable forms of Primary Identification.

What is State-issued driver's license, State-issued identification card,U.S. government-issued or State Issued agency ID (e.g., Veteran's ID, Native American Tribal ID card).

• Details about these items must be recorded as outlined in the Recording Unlisted ID Types section.

U.S. government-issued military contractor's ID (Active or retired)

U.S. military-issued ID (e.g., active duty, retired, dependent)

U.S. Passport 

Fun

100

Color of roses are most popular during Valentine's Day

What is Red.

200

This comes every four years in February

What is Leap Year

300

Valentines Day Mascot

What is Cupid

400

Shay's Favorite color is

What is Green and Red

500

Our Mascot is...

What is Sammy the Sea Otter