Quality Chaos

Membership

100

Form is used for adding joint owner and or change information updates

What is 97CI?

200

Form is used for Association account updates

What is 518?

300

Form is use for minor membership application

What is 97MI

400

Minimum deposit for membership account

What is $5.00

500

True or False:

You can have 5 joint owners on your account

What is false.

• A maximum of 3 joint owners can be added to any eligible account.

Disclosures

100

Disclosures required for new membership with checking account.

What is RIBS?

200

Required for a minor membership.

What is Youth Membership Welcome Letter (NFCU 41154), Youth Statement Suppression Brochure (NFCU 2063-E), Navy Federal Important Disclosure (NFCU 606), Schedule of Fees and Charges (NFCU 2043ep), Online and Mobile Banking Disclosure (NFCU 652A) Folder NFCU 6309

300

What is optional disclosures for membership

What is Rate Sheet?

400

Disclosures to be given to a prospective member

What is Brochures, Application Form, and Schedule of fees

500

Opening a Certificate Requires...

What is 

• Navy Federal Important Disclosures (NFCU 606)
• Schedule of Fees and Charges (NFCU 2043ep)
• The Combined Certificate Disclosure (602ED) and other Required Disclosures must be given to members prior to opening a new certificate.

Random

100

True or False:

You do not need a second ID for a withdrawal over $3,000.00

What is False

200

True or False:

We can accept Discover card for cash advance

What is False

300

Minimum amount for cash bag end of day.

What is $13,200

400

Light used to verify identification

What is Fraud Fighter Pen

500

Processing of these types of checks is between 6-8 weeks.

What is Foreign check

Signatures

100

True or False:

You can accept third party checks over $10,000.01

What is False.

• Third party checks over $10,000 per item cannot be accepted.

200

T/F Withdrawal of 10k requires signature from the member

What is false?

300

True or False:

Cash advances require member's signature on the pin pad regardless of the amount

what is true?

400

True or False

We can accept electronic signatures for membership application.

What is False.

• Ensure the appropriate information is present on the form, all PII for member/applicant is completed and document has a signature, as a digital signature is not acceptable.

500

True or False

Automatic Clearing House requires a new signature form for every transfer

True

• A member must complete and sign the Automatic Funds Transfer Authorization via the Automated Clearing House (ACH) (NFCU 633) each time they request an ACHO transfer in the branch, regardless of transfer type (e.g., one-time, recurring)
  • A form is not needed for just adding an account, however a form is needed for every transfer.

BSA

100

BSA stands for...

What is Bank Secrecy Act 

200

Types of Reporting

• Currency Transaction Reports (CTRs)
• Elder Abuse & At-Risk Persons
• Records of Cash Purchases (RCPs)
• Unusual Activity Referral (UARs)

300

The minimum amount of cash transactions that requires CTR

What is $10,000.01?

400

True or False

Its is required to leave a USD member level note after filing a UAR

What is False?

500

3 important details you ask from member when filing CTR

What is your physical address

What is your specific job title

What is the purpose of this transaction