Policies and Procedures
A mandatory policy that outlines the steps for addressing employee complaints in a UK business?
What is a Grievance Policy?
Key Performance Indicators
What does KPI stand for?
This document is used in quality assurance to ensure all necessary steps in a process are followed.
What is a process checklist?
An authority which ensures compliance with standards and regulations in the UK.
What is a regulator?
An additional certification that indicates a business operates a strong quality management system.
What is a quality standard accreditation?
A mandatory policy which must be established for businesses with 5 or more employees in the UK?
What is Health and Safety Policy?
An evaluative system which uses 3 different colours to indicate the rating of data.
What is a RAG Rating system?
A systematic examination of documents and internal controls for quality assurance purposes.
What is an audit?
Issuing a prohibition notice, financial penalties, closure or suspension.
What are the powers that regulatory bodies have?
Enhanced credibility, improved operational efficiencies, increased tender opportunities.
This involves meetings, staff consultations and union consultations and board feedback.
What is the process to develop policies and procedures?
This process involves comparing KPI performance against industry standards or best practices.
What is benchmarking?
This process involves executing a system to identify bugs and ensure the software meets specified requirements and standards before deployment.
What is testing?
Financial loss, low customer retention, market access, legal consequences, operational disruption, competitive disadvantage.
What are the impacts of non-compliance with regulations?
Companies can achieve this certification to demonstrate their commitment to best practices in managing and developing people.
What is Investors in People?
Supporting consistent workflows, maintain equality, formalisation of process, compliance with legal and regulatory obligations.
What is the purpose and benefits of policies and procedures?
A technique used when setting achievable and relevant KPIs which ensures that targets are specific and have a metric that can be measured within a specific timeframe.
How is SMART used when setting KPIs?
This systematic approach involves acknowledging a customer's grievance, investigating the issue, providing a resolution, and following up to ensure satisfaction.
What is the complaint handling procedure?
To assess the compliance of a business or facility and identify areas for improvement through examinations of systems, processes and documentation, ensuring that their practices maintain a high standard of safety and quality and are not putting the public at risk by violating guidelines.
What is the purpose of regulatory inspections?
These key tasks include conducting internal and external audits, creating process maps, maintaining documentation, and managing costs.
What responsibilities are associated with maintaining a quality accreditation?
Increased stress / anxiety, resistance to change, change in productivity.
What are potential impacts of introducing new policies and procedures?
This process involved breaking down organisational goals into specific, measurable KPIs for individual employees or departments, ensuring that everyone's efforts are aligned and directly impacting overall performance targets.
What is cascading KPIs?
A range of reasons such as; increased efficiencies, improved service to end users, customer satisfaction and value for money.
Why would an organisation wish to improve quality across the organisation?
Thoroughly understanding relevant regulations, ensuring all documentation is up-to-date and readily accessible, training employees on inspection procedures, conducting internal audits, and maintaining a culture of compliance, with a focus on clear communication with inspectors throughout the process.
How can a business prepare for a regulatory inspection?
A range of benefits to the employee and the business.
Employee benefits: higher morale and job satisfaction
Business benefits: attracting top talent and enhanced employer brand.