Check Holds
How long are you required to place a New Member's check on hold for?
5 business days
What is required in order to assist the member with any transaction in the branch? There are 2 answers. Answer for Platform and an answer for Teller.
A Primary form of ID
Encore Only: PIN Verified NFCU VCC
Before you start redeeming Savings Bonds, what are you required to use to verify the validity of the Bond. There are 2 answers, but either one will get you the point.
1. Fraud Fighter Pen
2. Saving Bond Valuation and Verification (SBVV) tool (Only if the Face Value of the Bond is $5,000 or more)
How many forms are required to be presented from the member if they have a Suspicious Person Alert present?
Two acceptable forms of ID:
1. Primary form of ID
2. Secondary Identification (Proof of Address, Another Primary form, Debit/Credit card with major payment network)
What is the minimum and maximum amount of how much can be transferred per calendar day using an Automated Clearing House (ACH)?
Minimum: $5.00
Maximum: $5000.00
What is required to be used when negotiating any check in Encore?
Check Hold Calculator
A member processed a cash advance for $500.00. You record it in the Encore textbox as:
NC 000012345678 Exp: 05/2028
True or False: Is this recorded correctly?
False
Only the ID number needs to be placed in the textbox
"These" members can only redeem a total of $1000 worth of savings bonds a day.
New Members of 6 months or less and non-members
True or False: You only need one form of ID when assisting someone with a Suspected ID Theft Alert unless otherwise notated in USD requesting additional Identification.
False: If a member has a Suspected ID Theft Alert on their account, two forms of ID is REQUIRED to be presented.
CIP Documents are the only IDs acceptable for this alert.
True or False: You must complete the Automated Funds Transfer Authorization Via the Automated Clearing House (NFCU 633) each time you assist a member with an ACH transfer.
True. The form must be completed each time, even if you add the external account through OneView. It doesn't need to be completed if the member processes the transaction through OLB/MOB
A new member presents a next day check to deposit into his/her account. The check is for $8,000. What is the correct hold to place on the check?
$5,525.00 is placed on a 1-day hold
$2,475.00 is placed on a 5-day hold
A member picks up a cashier's check ordered through their mobile for $5,000.00. You record the note in UAD.
Note: "Mvo @CDL. Picked up cashier's check. Verified by NC DL 000012345678 Iss: 03/10/2023 Exp: 05/10/2028 and Military ID: 12345678 Iss: N/A Exp: 05/10/2027"
True or False: Was the notation recorded correctly?
False
You only need to place the Type of ID, ID Issuer, and ID #. Not the issue date nor the expiration date
What is the retention of MICR and Non-MICR Saving Bond Checks?
6 weeks + current
True or False: To delete this alert, "Compromised Online/Mobile Banking Alert", only one form of ID is required, once you have determined no fraud has taken place.
False: In order to restore a member's OLB/MOB, 2 forms of CIP Documentation must be verified before deleting the alert.
True or False: We can set up a recurring transfer to an external mortgage account using the NFCU 633 form.
False: We can process a one time transfer to a mortgage account, but not a recurring transfer.
You deposit a check for a member. You then realize that you need to correct it and place it on an extended hold because you verified the check looks suspicious. What needs to be sent to the member to advise them of the update?
(NFCU 588)
A member is withdrawing $3,000 from their checking account. You ask for two forms of ID. Member gives you their State ID and their SECU Visa 0000 1111 2222 3333 Exp: 05/29. How would you record the Debit card in Encore?
Visa3333
A member comes to you to process some savings bonds. You realize the savings bonds don't have a MICR line. After following enet procedures, you have redeemed the bonds and placed them into the members account. What is the next step you are required to do?
Scan the image of the Non-MICR Bonds.
True or False: After you call LCR and pay off a member's charged off checking account, you are required to leave a UAD Member Level Note with no expiration of the actions you took to delete the Charged Off Checking Account alert.
False: You are required to leave a note located under the UAD ACCOUNT LEVEL NOTE for the specific account(s) that had the alert.
Scenario: A member would like to update their already established external transfer to change the amount from a $500 monthly transfer to a $1000 monthly transfer.
True or False: You don't need to complete a new ACH form since we already have the original form on file that initiated the transfer.
False: To start and/or modify an ACH Transfer, a NFCU 633 (ACH Form) needs to be completed each and every time.
What are the 7 elements of a check? I'll give you an example for free. (Payee's Name)
1. Payee's Name
2. Payor's Name
3. Date
4. Amount of check
5. Payor's Signature
6. MICR Line
7. Payee's Signature
"Verified By NC DL 000012345678"
True or False: Is your notation above correct?
True.
Remember only the Type of ID, The Issuer, and the ID number is required for wire notation. This isn't for every case, but enet will specify if they want you to notate the issue date and expiration date.
There are 4 common red flags found on a savings bond. What are they? (Need at least two in order to receive points)
1. Paper (How it feels?)
2. Printing (Does it looked typed, smudged, etc.)
3. Security Features (Are seals visible?)
4. Writing (Altered?)
True or False: When a Address Unknown - Restricted Alert is present on a member's profile. You must leave a non-expiring member level note stating the change if any. (i.e. members address has been verified, it stayed the same/has changed, alert is removed)
True. It's the similar to how Change Member Data works. Anything changing about a member regarding their Identification (i.e. name, address, ssn, etc) needs a non-expiring note of any updates.
A member needs to transfer money to an external commercial bank account. They have the account and routing number and would like for it to be paid automatically to pay their rent. Can MSRs use the ACH form to establish that recurring ACH transfer?
No. MSRs may not add commercial accounts to a member's external account list. The member can always use BillPay as an option or add the account externally through their OLB/MOB