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100
What agency is the oldest and largest healthcare standards setting body in the nation?
Joint Commission
100
Define quality indicators.
Measures of health care quality that make use of readily available hospital inpatient administrative data
100
Level of acceptable practice beyond which quality care cannot be assured
Threshold Value
100
What is a Continuous Quality Improvement (CQI)?
Program designed to nationally standardize measurement of performance
100
Explain analytical variables and give examples of how to control or monitor such variables.
Analytical variables exist in requisition handling, equipment, identification, preparation and specimen collection, transport, and processing. Variables are problems and errors that can arise in any of these areas. Variables for each area vary.
200
The Clinical Laboratory Improvement Amendments of 1988 (CLIA) is administered by _________.
Center for Medicare and Medicaid Services (CMS)
200
_________ is designed to assist in identifying and minimizing analytical errors.
Quality Control (QC)
200
Define Quality System Essentials (QSE).
A core set of systems essentials for quality outcomes
200
Safety Manual contains:
Contains procedures related to: chemical, electrical, fire, & radiation safety exposure control disaster plans handling hazardous materials
200
If a patient presents with the smell of cigarettes on his or her breath, why should this be noted on the requisition?
The patient's physical condition at the time of collection has a significant effect on the sample quality. If a phlebotomist must draw from a patient who smokes, the phlebotomist must document this factor. Since smoking can affect the variables of many tests, the phlebotomist's documentation of this factor will aid in the interpretation of test results
300
What are National Patients Safety Goals (NPSGs) and why are they important?
The NPSGs were established to help accredited organizations address specific areas of concern in regard to patient safety.
300
Indicators are:
Measurable, objective guides that are established to monitor all aspects of patient care
300
QA Indicators must be:
Measurable, well-define, objective, specific, and clearly related to an important aspect of care
300
Certification vs Accreditation
Accreditation is a non-governmental, voluntary process that evaluates institutions, agencies, and educational programs, (i.e., institutions that grant certificates or diplomas) while certification involves individual practitioners.
300
What information does a procedure manual contain?
A procedure manual contains protocols and other information about all the tests performed in the lab, including the principle behind the test, the purpose of performing it, the specimen type the test requires, the collection method, and the equipment and supplies required.
400
Clinical Laboratory Standards Institute (CLSI)
Organization that develops voluntary standards and guidelines for the laboratory is ________.
400
A comparison of current test results with previous results for the same test on the same patient is called a ___________. (Two words)
Delta Check
400
Labeling of reagents must include:
Content & quantity, concentration or titer, storage requirements, date received, date prepared, date placed in service, expiration date, and technician initial
400
Preanalytical variables are:
Variables that occur prior to performing the analysis of the specimen
400
Describe how quality assurance differs from quality control (QC).
Quality control refers to the quantitative methods used to monitor the quality of procedures to ensure accurate test results. Quality control is part of quality assurance, which is a larger set of methods that guarantees quality patient care through a specific program, including both technical and nontechnical procedures.
500
Describe the College of American Pathologists (CAP)
Offers proficiency testing & continuous lab inspection, designed for pathology/lab services only, meets Medicare/Medicaid standards
500
What are Good Laboratory Practices (GLPs)?
Practices that emphasize quality assurance when in any laboratory setting
500
A young adult comes to an outpatient lab to have his blood drawn. What should the phlebotomist know before drawing this patient's blood?
Age of majority in the state, date of birth of the patient, and the name of the patient
500
Give four variables of which a phlebotomist must be aware during a phlebotomy procedure, and examples of how to control or prevent such variables.
Variables of which phlebotomists must be aware vary based on the procedure they are preforming. Such variables may include patient identification, delta check, patient preparation for specimen collection, specimen collection, transport, time constraints, processing, and separation time.
500
The phlebotomist is most responsible for controlling __________
Preanalytical variables