Quality Improvement
This term describes a continuous, ongoing effort to achieve measurable improvement in services or processes that achieve equity and improve the health of the community.
What is quality improvement?
This term refers to using data for decision-making.
What is performance management?
The first step in using data for performance management is to do this.
What is review the data?
This describes the shared values and behaviors that support continuous improvement, customer focus, teamwork, and data‑driven decisions.
What is a culture of quality?
PM shows what is happening; QI helps explain this.
What is why it's happening?
This data‑driven metric is used to assess how well a specific program, agency, or service is working.
What is a performance measure?
This process or method can help identify the underlying cause of a performance issue.
What is root cause analysis?
This concept refers to the often hidden costs created by errors, inefficiencies, rework, and poor processes.
What is Cost of Poor Quality (COPQ?)
Quality is often defined by how well a service meets the needs of this group.
Who are the customers?
This more comprehensive structure requires the continuous and repeated use of performance monitoring, analysis, reporting, and improvement to drive organizational results.
What is a Performance Management System?
This critical step in moving data to action means checking progress regularly to see whether changes are working and if adjustments are needed.
What is monitoring progress?
This number represents how many foundational elements make up NACCHO’s QI Roadmap for building a culture of quality.
BONUS: If you can name any of the six elements.
What is six?
BONUS: Leadership Commitment, QI infrastructure, Employee Empowerment, Customer Focus, Teamwork and Collaboration, Continuous Quality Improvement.
An iterative, four-stage problem-solving tool used for improving a process or carrying out change.
What is Plan-Do-Check-Act (PDCA) cycle?
Data review shouldn’t be done alone. These groups help interpret results and decide what actions to take. HINT: Multiple people should be involved in this process.
Who are program teams, senior leadership, the PMQI committee, and SMEs?
Comparing current results to a baseline and measuring progress against goals or targets are examples of this important step in understanding whether a change worked.
What is evaluating outcomes?
A technique used to establish criteria for developing clear, attainable goals.
What is a SMART goal?