Which PLNA operated Service was named as a Quality Champion in 2015?
PLNA now operators the larget Emergency Roadside Assistance Service in the United States.
Since 2012 there has been a 71% increase in calls serviced up to 195,000 calls in 2015. Each call averages in just over 1 tire sale.
The offers process is mapped; an FMEA is carried out and preventive actions put in place. Customer satisfaction is measured and a Governance process has been put in place to manage changes.
100
An employee with a "shy bladder" is unable to produce a minimum of ___ milliliters of urine.
What is 45?
100
A retest is required when a pre-employment test is canceled and also when this test type is canceled.
What is Return-to-Duty?
100
External delivered Quality indicator
What is IQLE?
100
This person is an advocate for the traveling public and ensures that violating employees receive treatment before returning to safety-sensitive duty.
Who is the SAP (Substance Abuse Professional)?
200
You need to perform a minimum of 10% of these tests each year.
What are random alcohol tests?
200
After being told by the MRO of a positive result, an employee has 72 hours to request this from the MRO.
What is a split specimen test?
200
An employee that produces a negative dilute result can be retested, but the collector cannot use ___ ______ _____.
What is Direct Observation Procedures?
200
A bi-dimensional sort by number and CTS rate, for products (CAI) that vary by more than 5 standard deviations from the average
What is L law?
200
This person is the gatekeeper of the drug testing process and ensures that employee's rights are protected.
Who is the MRO (Medical Review Officer)?
300
A fatality automatically requires the performance of these two tests.
What are post accident drug and alcohol tests?
300
An employee that gives the collector a specimen above 100 degrees is suspected of doing this.
What is submitting a substituted specimen (or thwarting the test)?
300
A drug test result is not final until it is verified by this person.
What is a Medical Review Officer (also accept MRO)?
300
The Canadian Return Center and it is located at the Pictou plant
What does CRC stand for and where is it now located?
300
This government agency issues the rules describing "how" drug testing must be performed; including the collection, analysis and reporting processes.
What is the USDOT?
400
The SAP determines how many of these tests you must conduct on an employee who has violated the substance abuse policy.
What are follow-up tests?
400
When a urine sample leaks in transit, the laboratory must do this.
What is cancel the test?
400
To be deemed a negative breath alcohol test, the BAC level must be at or below this.
What is 0.02?
400
Wet grip for ECE 117,
Coast by sound for ECE 117, ECE 30, ECE 54, and
ECE 117 rolling resistance and high speed endurance measurement testing
What tests are accredited for 17025 at MARC?
400
This person administers breath alcohol testing in accordance with 49 CFR Part 40.
Who is the BAT (Breath Alcohol Technician)?
500
If administered correctly, these tests are completely unpredictable.
What are random tests?
500
When an employee cannot produce enough urine, he or she is given this amount of time to continue to try to "go".
What is up to 3 hours?
500
A BAC between 0.02 and 0.039 requires an employee to be removed from safety-sensitive duty for a minimum of this many hours.
What is 8?
500
Dennis Bolt, Al Fischer, Mike Morrow, Rick Parker, Roger Stephens
Who are the North American RCZ (Zone Referent for coding)?
500
This person is ultimately responsible for an agency's compliance to the drug and alcohol testing regulations, including the compliance of their vendors.
What is the DER (Designated Employer Representative)?
Will also accept DAPM (Drug and Alcohol Program Manager).