Driven by Data, Focused on Care
This individual or team is responsible for quality improvement efforts
Everyone (but the Quality team is here to help and support)
This is the federal designation for community-based health care providers that receive funds to provide primary care services in underserved areas.
What is a Federally Qualified Health Center?
Value-based care focuses on this rather than volume.
What is health outcomes?
Just Culture promotes learning from these rather than punishing them.
What are mistakes or errors?
This model of care brings together primary care, behavioral health, and dental services under one roof to improve patient outcomes
What is integrated health care
These are Epic tools with quality performance metrics by service area, department or provider
What are the UDS Quality Measure Dashboards?
FQHCs must offer this type of care regardless of a patient’s ability to pay.
What is sliding fee scale care?
This type of payment model rewards providers for efficiency and effectiveness.
What is pay-for-performance?
In a Just Culture, this type of behavior is not tolerated.
What is reckless behavior?
These trusted members of the community help bridge the gap between health care providers and patients by offering education, support, and advocacy.
What are Community Health Workers?
This data is used by the Health Resources and Services Administration (HRSA) to evaluate health centers performance across a set of quality measures and used to determine how funding is distributed among health centers nationally.
What is the Uniform Data Systems (UDS)?
The program allows eligible providers to purchase outpatient drugs at reduced prices, so they can expand access to services for vulnerable populations.
What is the 340b drug program
Value-based care aims to reduce this while improving care.
What is health care cost?
Just Culture balances accountability with this.
What is system improvement?
By verifying insurance, collecting copays, and ensuring accurate patient information, this team plays a critical role in starting the revenue cycle on the right foot
Patient Access Representatives (PSRs)
This type of survey tool is used to gather feedback on patient experiences and satisfaction, helping guide improvements in care delivery and patient-centeredness.
What is a patient satisfaction survey?
This federal agency oversees the FQHC and 340b programs.
What is the Health Resources and Services Administration?
This Medicare program rewards Accountable Care Organizations (ACOs) for reducing health care costs while meeting quality benchmarks.
What is the Medicare Shared Savings Program?
Filing one of these helps organizations identify patterns, improve systems, and promote a culture of safety without placing blame.
What is an incident report?
This type of health condition is often better managed when behavioral health is integrated with primary care.
What is a chronic condition (e.g., diabetes, hypertension)?
This four-step model is used in health care to test and implement changes that lead to better outcomes.
What is the PDSA cycle?
HRSA supports health care access in these types of areas.
What are medically underserved areas?
This organization partners with rural clinics to provide staff, technology, and recurring payments, helping them succeed in value-based care models for Medicare and Medicare Advantage patients.
What is Main Street Health?
This structured method is used after a significant event to identify underlying system failures rather than placing blame on individuals.
What is a Root Cause Analysis?
This is a key benefit of integrating dental services into primary care, especially for underserved populations.
What is early detection and prevention of oral health issues?