Quality Month 2025
This year's Quality Month theme: "____ ____ ____ ____ _____- Every Action, Every Guest, Every Time"
What is "Making the Customer Experience Personal."
What should you do when a location is full?
What is "enter quantity received, then when prompted, say 'yes' that the location is full."
When receiving, what should be removed from bundles of parts?
What are "rubber bands"
How should bumpers be placed in the location?
What is "on car position, points facing in direction of travel."
What year was Quality Month established in the United States?
When is "1984."
Which key allows you to flag a location?
What is "F10"
Recently, one of our most common cause of denials in bin is this category of parts
What are "10 packs"
What is the most common damage for panels and sheet metal?
What is "dents"
What does "VOR" stand for?
What is "Vehicle off road"
What should be done when mixed stock is found?
What is "notify locator"
Where does Kelly believe ALL of bin's problems are coming from?
What is the "A through D aisles"
When receiving panels, how should they be placed in the location?
What is "arrows up, part number facing out"
Delivering products in the right quantity when necessary is also known as what?
What is "Just in time."
Before pressing or scanning enter to confirm part number and quantity received, what else should you double check?
What is "the correct location"
After scanning your location during receiving, the next step is to do what (when necessary)?
What is "pull out the drawer"
How to test if a bumper cover is too damaged or scratched to be sold
What is "the fingernail test"
At Toyota, quality is who's responsibility?
Who is "everyone"
What should you listen for when receiving headlamps?
What is "loose/broken pieces in box"
When sorting a part without a barcode, or one that does not scan, what should you do?
what is "print a new label"
What should you do when a panel is poking out of a box?
What is "have the part inspected before receiving."