Patient Experience
What Does the D in the acronym AIDET stand for?
DURATION
Name the top three Cancer Screening measures we focus on
Breast Cancer Screening, Cervical Cancer Screening and Colorectal Cancer Screening
Name Two chronic Diseases that we focus on here at SML?
Diabetes and Hypertension
How often should the Depression Screening be done?
At least annually for patients 12 and up unless they have Bipolar Disease.
What company does SML use for its Patient Experience Surveys?
Press Ganey
What is the age range for the Colorectal Cancer Screening Measure?
45-75
When performing accurate Blood Pressure what are the main things to remember?
When possible allow patient to rest for 5 minutes
Cuff size on bare skin
Feet down, legs uncrossed
Empty Bladder
No smoking within 20 minutes
We have a new measure this year around Diabetes- what is it?
Diabetes good control: We want 81.1% of our patients with Diabetes to have an A1c less than 8
What was one topic from the monthly micro learnings that were shared on huddle boards this year?
Choose one: Managing up, Empathy, SELF CARE, Care Team Introductions, Cultural Sensitivity, AIDET, Celebrating small wins, Using the 4 C's
What test satisfies the Breast Cancer Screening measure?
Mammogram done at least every 2 years ( more often if clinically indicated)
If a Blood pressure is elevated; ie: greater than 140 systolic and/or greater than 90 diastolic; what do we need to do prior to patient leaving the office?
Re take a second BP prior to leaving
We are recognized for being a Patient Centered Medical Home; what does that mean to you?
Model of care that prioritizes patients centered, team based care aiming to improve quality, reduce costs and enhance the patient experience.
What is main question we focus on as an organization?
Likelihood to Recommend Practice
What is the most important aspect of Lung Cancer Screening?
Tobacco History must be documented accurately.
We check patients with Diabetes for kidney disease at least once a year; what two tests satisfy this measure?
Urine Albumin/Creatinine Ratio and eGFR (blood test commonly found in BMP, CMP, Renal panel)
How often do our patients with Diabetes need an eye exam?
Annually if they have Retinopathy ( diabetes in the eye(s) and every two years if normal.
What is one thing you can do to improve patient experience?
Choose any:
SMILE
Use AIDET in all communications
Communicate with Compassion and Empathy
Always put the patient first
Perform Service Recovery
If patients aged 30-64 Have BOTH a PAP and HPV how long does this satisfy the measure?
5 years for the screening; if abnormal; follow what is clinically indicated.
How often can a patient have their HgbA1c checked?
Every three months unless A1c less than 7; then every 6 months.
Do you have ideas for processes that can be improved?
If yes; please reach out to your practice quality specialist and/or Missy Douglass for assistance we are happy to help!