Inspection Scoring
The three "Cs" each standard is graded against.
Condition, Compliance, Cleanliness
Medallia reviews are distributed to verified guests via
This website contains all brand standards
Wyndham Community
Quality Tab
The formula for OSAT
The average of all guest responses on the 1–10 scale.
Properties must score over 70% in these categories to pass their inspection.
All categories
This tab allows users to see guest reviews by room number.
Ranker
This guestroom item requires bulk despensers.
Bath Amenities:
Shampoo
Conditioner
Body Wash
On an NPS survey question, guests scoring 9 or 10, are identified as
Promoters
This tool provides managers with an inspection study guide.
Self Evaluation Form
Medallia's default time period.
Rolling 12 Months
Wyndham mattresses remain compliant this many years.
10 years
Instead of reacting when a guest is upset, great service does this
Anticipates guest needs and proactively prepares
How many guestrooms are evaluated during an inspection?
Six
The formula for Net Promoter Score.
The percentage of promoters subtracted by the percentage of detractors.
Wyndham pillows have this label
WynRest
This no-cost, individualized practice consistently drives higher satisfaction than a discount does
Personalized Recognition
Incompletion of this renovation results in an automatic inspection failure.
Property Improvement Plan
This AI tool summarizes each written reivew.
Text Analytics
Phone dialing instructions must contain these elements
Hotel phone number,
Typed room number,
and both internal and external dialing instructions.
Rather than a problem, a guest complaint is best described as this
An opportunity to build guest loyalty. (The service recovery paradox)