Show:
MC/CC
Spot The Quality Mistake
QA Policy and Procedures
QA Roles and Responsibilities
Importance of Quality
100

In Six Sigma who sets the requirements?

What is The Customer

100
This is a 5 phase approach to problem solving.
What is DMAIC
100

Gathering data in a group setting that helps list all the advantages and disadvantages of your VOC

What is brainstorming.

100
The core of this methodology hinges on ideas of value; value stream; flow; pull and perfection.
What is the Lean Methodology.
100
Takes a willing and able team.
What is both DMAIC and Kaizen
200
We must understand variation to do what?
What is to change it.
200
This phase validates the problem
What is the Define phase.
200
These are measurable customer requirements with expected levels of performance.
What is CTQ or Critical to Quality requirements.
200
Japanese for "Good Change"
What is Kaizen.
200
Duration takes 3 - 9 months
What is a DMAIC project
300
This takes place project by project.
What is all Quality Improvement
300
This phase verifies the "root cause"
What is the Analyze phase.
300
This uses shapes to outline the steps required to complete to task or work.
What is a Process Map.
300
This moves the patient through the various processes of the healthcare system.
What is the Value Stream
300
Which has unknown or unconfirmed causes?
What is the DMAIC project.
400
This takes place project by project.
What is all Quality Improvement
400
This represents the needs and requirements of customers for a given process output.
What is the Voice of the Customer.
400
This organizes the major causes and subcauses when you are breaking down the problem.
What is a Fishbone Diagram.
400
These are anything other than the minimum amount of time, material, people, etc. needed to add value to a service.
What is the 7 Muda
400
Which occurs after six weeks of planning?
What is a Kaizen event
500
Who said "We must Understand variation?"
Who is Deming.
500
The data for this is collected in the Measure phase to identify, prioritize and scope the project on those key factors that most impact the problem.
What is the VOP or Voice of the Process
500
Without approval and buy-in what will happen to your project?
What is that it will fail
500
How long does a Kaizen event take?
What is one day.
500
Which requires substantial data collection ?
What is a DMAIC project