Acronym
TQM
Total Quality Management
The degree to which a set of inherent characteristics fulfill requirements
Quality
Involves comparing actual or planned projects practices to those of comparable projects to identify best practices, generate ideas for improvement and provide a basis for measuring performance
Benchmarking
The process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used.
Perform Quality Assurance
PDCA
Plan Do Check Act
Philosophy stressing constant process improvement, even if the change in products, services or process is small
Kaizen or Continuous Improvement
Used to generate ideas that can be linked to form organized patterns of thought about a problem
Affinity Diagrams
This process identifies the causes of poor process or product quality and recommending and/or taking action to eliminate them
Control Quality
COQ
Cost of Quality
A manufacturing method that brings inventory down to zero levels
Just-in-Time
Display the sequence of steps and the branching possibilities that exists for a process that transforms one or more inputs into one or more outputs
Flowcharts
Six Sigma Quality provides only _____ defects in 1 million
3.4
DOE
Design of Experiments
Category assigned to deliverables having the same functional use but different technical characteristics
Grade
Comprised of the project scope statement, work breakdown structure and WBS dictionary
Scope Baseline
In the Triple Constraint, project quality is often linked to:
Scope
SIPOC
Suppliers, Inputs, Process, Outputs, Customers
All costs incurred over the life of the product by investment in preventing non-comformance to requirements, appraising the product or service for conformance to requirements and failing to meet requirements
COQ
Involves choosing part of a population of interest for inspection
Statistical Sampling
Failure costs are often categorized into what two categories
Internal (found by the project) and External (found by the customer)