Quality (control, assurance, circle)
Does the manufacturer's reputation affect consumer buying decisions?
Yes!
Give 2 features of Total Quality Management!
Two of:
Quality chains, Control, Monitoring the Process, Teamwork, Consumer Views, Zero Defects, Quality Circles, Using TQM, or Company Policy, Accountability, and Empowerment
Where does Kaizen originate from?
Japan
Give one quality consideration a customer may make when buying a product!
physical appearance, reliability and durability, special features, suitability, parts, repairs, after-sales service, image, or brand reputation
True or False: Using TQM will have a disadvantage of more mistakes in production.
False.
In the PDCA Cycle, what is the first step?
Plan
What are quality circles?
Quality circles are when small groups of workers (5-20) in the same area of production meet regularly to study and solve production problems.
How will a quality chain remain complete?
Quality chains remain complete if the supplier satisfies a customer.
What is the main difference between the traditional Japanese and Western approaches to improving productivity described in the textbook?
The Japanese/Kaizen approach focuses on continuous, gradual improvements, while the traditional Western approach involves occasional, one-off improvements followed by periods of stability.
Is quality assurance proactive (action taken before) or reactive (action taken after) and why?
Proactive, because they aim to prevent defects with a focus on the processes used to make the product.
True or false: Improvements in quality will only occur with company-wide quality policies.
True.
How does high quality lower costs for the business in Competitive Advantage?
If faults are identified before the product enters the market, the costs would be much lower than finding the faults when the product has entered the market.
Explain the difference between quality control and quality assurance!
Quality control is to identify and correct defects in the finished product.
Quality assurance is to prevent and focus on the process used.
What is the first step businesses take to use Total Quality Management to Continuously Improve?
By first focusing on consumer needs
A factory moves its tools closer to workers so they spend less time walking around. Which Kaizen principle is this mainly addressing?
Eliminating waste (muda)/Eliminating unnecessary movements