Originating from Japan, this quality term means "change for the better, or in english terms, "continuous improvement".
What is "kaizen"?
100
This fast food establishment pitched ''Where's the Beef?'' in the 1980s to poke fun at competitors’ beef-lacking burgers.
Who is Wendys?
100
This management concept focuses on the quality of a product or service that a company provides, how to achieve high quality and how to improve the standards of quality.
What is quality management?
100
In ISO9001, the 4 steps of continuous improvement is known as "PDCA" which stand for ____, ____, ____ and ____.
What is Plan-Do-Check-Act?
100
Six Sigma is a business management strategy, originally developed by _____ 1986.
Who is Motorola?
200
This approach combines established methods such as statistical process control, design of experiments and failure mode and effects analysis (FMEA) in an overall quality improvement framework.
What is "6 Sigma"?
200
This quality slogan related to a specific type of gem stone was created by the De Beers Company in 1938.
What is ''A Diamond is Forever''?
200
Quality management systems have little chance of surviving in an organization without the committment of upper levels of ______.
What is management or leadership?
200
An _____ action is when an organization takes action to eliminate the causes of nonconformities in order to prevent recurrence (reactive).
What is a corrective action?
200
In Six Sigma, this 5-step project methodology is used in projects aimed at improving an existing business process and consists of
What is DMAIC?
300
The ____ of quality is a diagram that appears as a house that shows the relationship between the customer's wants and the capabilities of the product or service.
What is "house"?
300
This financial company created the slogan ''Don't Leave Home Without It'' in 1975.
Who is American Express?
300
In ISO9001, a meeting in which management reviews the organization's quality management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness.
What is a Management System Review (MSR)?
300
The application of a system of processes within an organization and their management to produce a desired outcome, can be referred to as
the ______ approach.
What is process?
300
Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of ______(errors) and minimizing ______ in processes.
What is defects and variability?
400
_____ is an quality management approach that seeks to continuously improve the quality of products, processes or services.
What is "Total Quality Management"?
400
This financial giant created the "What's in YOUR wallet?" slogan to raise awareness of high rates and fees on competitor credit cards.
Who is Capital One?
400
In order to monitor information relating to customer perceptions as to whether the organization has met the customer's requirements, _______ is needed, which can include surveys, user opinions or compliments.
What is feedback?
400
A ____ action is when an organization determines action to eliminate causes of potential nonconformities in order to prevent their occurrence (proactive).
What is a preventative action?
400
The ____, ____ and ____ belt certifications within Six Sigma shows the practitioner has attained the knowledge and skills necessary to participate or lead quality initiatives.
What is yellow, green and black?
500
This management system comprises components from both a quality management system and an information security management system.
What is ISO27001?
500
This well known leader in the international oil and gas industry incorporated quality, leadership and commitment by using the slogan "Taking on the world's toughest energy challenges".
Who is ExxonMobil?
500
_______ improvement is paramount to any quality program. This should be an ongoing process can be achieved by establishing goals, measuring performance and providing training for employees.
What is continual?
500
This ISO program is intended to assist organizations in contributing to sustainable development by promoting a common understanding in the field of social responsibility.
What is ISO 26000:2010?
500
______ Six Sigma results in the elimination of waste which can include defects, overproduction, transportation, waiting, inventory, motion, over-processing and provision of goods and services.