Quality of Service

Code of Ethics

100

"When advising clients, a lawyer shall be honest and candid"

What section does this belong to?

3.2-2

200

"A lawyer shall in accordance with the by laws -

a) assume complete professional responsibility for their practice of law

b) shall directly supervise non-lawyers to whom particular task and functions are assigned"

What section does this belong to?

3.2-1 Commentary 

300

"A lawyer has a duty to provide courteous, thorough and prompt service to clients. The quality of service required of a lawyer, is service that is competent, timely, conscientious, diligent, efficient and civil"

What section does this belong to?

Sec. 3.2-1

400

"The licensee shall ensure that the tasks and functions assigned to the assigned are preformed properly and in a timely manner"

What section does this belong to?

By Law. Section 2.1 (4)(e)

Odds and Ends

100

You walk into a law office, and notice that the lawyer and everyone else in the office, is dressed in their sweat pants, on their cell phones, and nobody looks up from what they are doing when you walk in. 

What component of Quality of Service are they lacking?

Visual 

200

You are a client, who is meeting with a lawyer for the first time regarding your divorce. The lawyer starts taking sides, saying that its your fault for the divorce, and that you have lost a great husband, and you messed up. What component of Quality of Service is she missing?

Hearing

300

You are a long time client of a lawyer. You use this particular lawyer for every matter you have ever needed a lawyer from, and feel a sense of loyalty to her. You come to her stating your newest problem, being your boss wrongfully firing you. She dismisses you, saying that you have no case, and you were rightfully fired. What component is missing from Quality of Service?

Feel

400

Quality of Service is a measurement of this

the services within a transaction between people

Scenario

100

You are a law clerk for a lawyer, and you notice the lawyer taking money out of a trust account to buy lunches while working on a different file. 

What section does he breach?

Sec. 3.2-7.3

200

You are a lawyer who works for an organization, you work for a specific client, and learn the client is selling illegal products on the black market. They are a high paying client, so you decide not to tell your boss. 

What section are you breaching?

Sec. 3.2-8

300

You are a lawyer who receives a medical report with a provision stating it not be shown to the client. You decide its the clients file and no harm would come from showing it to them.

What section are you breaching?

3.2-9.1

400

You are a lawyer for a client with a mental capacity. Instead of trying to maintain a normal client/lawyer relationship, you make all the decisions and don't communicate with the client. 

What section are you breaching?

Sec. 3.2-9