Service Recovery
The service recovery is about correcting the service breakdown in order to satisfy customer
True or False?
True!
The biggest marketing impact of a well-designed service guarantee is useful source of differentiation.
TRUE OR FALSE?
TRUE!
You are lucky!
What is the main factor of Accellions Quality of Service Guarantee as stated one of the customers?
100% availability of service.
Very Nice!
Jay-customers are vey polite, listens carefully the employee.
TRUE or FALSE?
FALSE
The Accellion is a healthcare company.
True or False?
FALSE
The Accellion is a High technology company.
Quality service of Guarantee have __ impact on the service organization itself.
OPERATIONAL
It was hard:0
How many companies with service recovery were mentioned in our presentation?
Six
Easy-peasy!
At what time do we usually start our class?
At 13.00
It was hard.
Snow White eats this poisoned red fruit given to her by the Queen?
Apple
Not an IPHONE:))))
ONE of the 5 suggests for successful service recovery:
Apologize
Fix the problem at the first second
Listen
Teach employees
Keep the promises
Raising awareness for Accellions unique value propositions.
TRUE or FALSE?
True!
Great job!
Who is the Professor of our class??
Vladimir Garkavenko!
You are lucky!
Who lives in a pineapple under the sea?
SpongeBob SquarePants!
Good Job!
What can do users when using accellion?
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Accellion’s Service Guarantee is incorporated into ...?
Accellion’s Customer Contract.