Project Planning
The process involves a series of checkpoints at key project milestones and provides ongoing project oversight to uncover potential issues early and to help mitigate future risks
what is Delivery Assurance checkpoints?
What scheduled time slot provides an opportunity for team members to engage in direct discussions, seek guidance, and receive assistance from the technical leads?
What is 'Technical Office Hours'?
This enables admins to control whether their sandbox gets Express releases ahead of production or not.
What is 'Sandbox Compatibility Mode'?
When scoping a project, in addition to design, building, and testing the work, what else need to be considered?
What is migration, documentation OR monitoring?
This is the site where you file a regression or bug ticket.
What is knowledge center [help.medallia.com]?
In your QA plan, this section needs to be included and validated with internal teams and clients
What are "Test cases"?
Your client just signed an EX expansion for your current CX program, what’s the first thing you should do?
After getting a survey ID, you can use this page in the instance to view values for all efields, qfields, and afields associated to a record, in order to validate whether your configuration is correct. [e.g. file raw values, AI mappings, survey conditions, etc.]
Where is unpacking survey?
What term refers to the specific phase in the software development cycle where all coding activities come to a halt, allowing for comprehensive testing and bug fixing?
What is Code Freeze?
This checkpoint typically happen before internal UAT.
What is QA Plan Review checkpoint?
After reviewing a file processing report, you noticed the date fields are all mapped as '1900-01-01'. You verified the raw data has the correct dates [i.e. in this century], it is most likely because the uploaded file is created using this tool; causing date format [YY/MM/dd] to differ from the auto-importer indicated date format [YYYY-MM-dd].
Your client just signed an expansion, you used this document to understand the dependencies and configuration updates needed on the existing setup.
In this testing model, there are 3 aspects that needs to be confirmed in order to confirm a successful launch.
What is 'N-P-R' monitoring?
N (Negative): Confirm what shouldn’t happen isn’t happening
P (Positive): Confirm what should happen is happening
R (Regression): Confirm the change is not impacting any existing functionality
As part of the post launch monitoring item, you want to validate the email content that are sent out to customers. You went to broadcaster, and noticed the HTML content is encoded with this encoding. So you smartly an online decoder to obtain the human readable HTML and successfully validated the email content.
What is quoted-printable encoding?
Client called you and said a few user have reached out about unable to login today. You acknowledged the situation and told the client you will get back to them asap. You wanted to assess the scale of the impact, so you went to this page in the instance to look for the login stats. Turned out this is not a broad issue. Client now feels better.
What is health check > user engagement reports?