Introductions
Why should you never start your introduction with hello....hello... because.
We are outbound calling, so we are calling them. We should start with our introduction right away.
Asking a follow-up question to get more accurate details is called this.
Probing
Supervisors do this to detect and prevent falsification in interview data.
Monitoring
These 4 things should always be stated clearly at the start of every call.
Name, Reason for calling, Company , First question
Probing should never lead the respondent — instead, it should do this.
elaborate without changing the meaning, like restating the question, emphasizing certain parts.
Using phrases like “That’s a great answer” can unintentionally show this.
Approval or disapproval of their answer which could lead to bias in the survey.
Rushing or mumbling through your introduction can make a respondent think the call is this.
a scam or unprofessional
"I don't like that person or what they have done"
What specifically have they done that you didn't like?
Anything else that I could record?
Why would you say is the main reason you don't like them?
Falsification not only lowers your quality score but can also lead to this kind of disciplinary action.
Warning or Termination
A well-delivered introduction sets the tone for maintaining this throughout the interview.
Professionalism and Respondent engagement.
Effective probes should do this to clarify an unclear answer.
Restate or rephrase the question
Falsification impacts these 2 things poorly?
your quality score and the data recorded