Quality Fundamentals
MCQ
What is quality management?
A) A process focused mainly on reducing operational costs.
B) A system for checking product quality after production.
C) A strategy to ensure products consistently meet customer needs and drive improvement.
D) A method used by HR to manage employee performance.
What is C) A strategy to ensure products consistently meet customer needs and drive improvement?
MCQ
Why must organizations think differently today?
A. To replace experienced workers with artificial intelligence.
B. Because traditional methods no longer guarantee success in a fast-changing world.
C. So they can focus only on short-term profits and trends.
D. Because customers are less demanding than before.
What is B. Because traditional methods no longer guarantee success in a fast-changing world.?
MCQ
Quality alignment ensures:
A. Risky decisions
B. Short-term focus
C. Sustainable growth
D. Reduced accountability
What is C. Sustainable growth?
MCQ
Performance in quality includes monitoring:
A. Personal hobbies
B. Quality risks
C. Office attendance
D. Internal communication effectiveness
What is B. Quality risks?
(Fill in the Blank)
Regular internal ______ helps MIC find and fix potential quality issues early.
A. Evaluations
B. Forecasts
C.Budget reviews
D. Audits
What is D. Audits?
MCQ
Which of the following is an international standard for quality management systems?
A. ISO 14001
B. ISO 45001
C. ISO 9001
D. ISO 31000
What is C. ISO 9001?
MCQ
Which of these reflects “Thinking Differently” in quality?
A. Using only historical data
B. Encouraging diverse perspectives
C. Avoiding innovation
D. Limiting feedback
What is B. Encouraging diverse perspectives?
MCQ
What is the primary consequence of a misalignment between quality initiatives and strategic objectives?
A. Enhanced operational efficiency through streamlined processes
B. Strengthened decision-making capabilities across departments
C. Fragmented efforts leading to inefficiencies and resource wastage
D. Increased stakeholder trust and improved organizational reputation
What is C. Fragmented efforts leading to inefficiencies and resource wastage?
True/False
High performance equals zero risk.
What is False ?
MCQ
At MIC-IT, what does a “culture of quality” most require?
A. Following SOPs to the letter, regardless of changing needs
B. Strict top-down quality enforcement
C. Involvement of only the QA team
D. Shared ownership, open feedback, and continuous learning
What is D. Shared ownership, open feedback, and continuous learning?
(True/False)
Quality assurance and quality control refer to the exact same process.
What is False?
Quality assurance (QA) and quality control (QC) are not the same process, although they are both related to ensuring product quality. QA focuses on preventing defects by implementing proactive processes throughout the entire product development lifecycle. QC, on the other hand, focuses on detecting defects after they have occurred, often through inspection and testing.
(True/False)
Thinking differently in quality management means completely discarding old systems.
What is False?
MCQ
What’s a sign of poor alignment?
A. Shared objectives
B. Redundant processes
C. Strategic planning
D. Proactive audits
What is B. Redundant processes?
MCQ
What should drive quality actions?
A. Customer feedback trends
B. Data
C. Employee engagement levels
D. Tradition
What is B. Data?
True/False
At MIC-IT, quality is primarily the responsibility of the Quality Assurance department.
What is False?
MCQ:
What is the main goal of quality management in any organization?
A. To ensure the product looks aesthetically pleasing to customers
B. To reduce staff workload and increase automation
C. To consistently meet customer requirements and enhance satisfaction
D. To comply strictly with international documentation standards
What is C. To consistently meet customer requirements and enhance satisfaction?
MCQ:
Which of the following best illustrates how a department at MIC-IT could “think differently” about quality in teaching or operations?
A. Using real-time trainee feedback via QR-code surveys to adjust instructional methods weekly
B. Standardizing all lesson plans to reduce variation among instructors
C. Introducing stricter daily attendance tracking for trainees
D. Increasing the number of administrative memos to ensure clearer internal communication
What is A. Using real-time trainee feedback via QR-code surveys to adjust instructional methods weekly?
(Fill in the Blank)
Strategic ______ includes quality as a core component.
A. Outsourcing
B. Marketing
C.Downsizing
D. Planning
What is D.Planning?
(Fill in the Blank)
Proactive quality systems aim to prevent ______.
A. Redundant workflows
B. Variability and non-conformance
C. Overproduction in supply chains
D. Process documentation
What is B. Variability and non-conformance?
MCQ
Which of the following is NOT an effective way instructors at MIC-IT can contribute to quality thinking?
A. Integrating student feedback selectively to maintain instructional control.
B. Aligning course outcomes with industry-recognized quality standards.
C. Encouraging a problem-solving mindset through real-world scenarios.
D. Participating in curriculum review meetings to ensure continuous improvement.
What is A. Integrating student feedback selectively to maintain instructional control?
MCQ
What is ISO 9001 known for?
A. Environmental Management
B. Risk Mitigation
C. Employee Satisfaction
D. Quality Management Systems
What is D. Quality Management Systems?
MCQ
At MIC-IT, what would “thinking differently” in quality most likely involve?
A. Relying on procedures that have worked well in the past to avoid risk
B. Empowering both students and staff to question existing practices and co-create solutions
C. Adding more quality documentation to increase visibility
D. Focusing innovation solely within technical workshops while administrative systems remain unchanged
What is B. Empowering both students and staff to question existing practices and co-create solutions?
MCQ
Which phrase best describes quality alignment?
A. Everyone doing their own thing well
B. Coordinated efforts toward shared quality goals
C. Centralized control with no feedback
D. Outsourcing key decisions
What is B. Coordinated efforts toward shared quality goals?
MCQ
What fosters long-term quality performance?
A. Blame culture
B. Process instability
C. Outsourcing responsibility
D. Ownership and accountability
What is D. Ownership and accountability?
MCQ
Which of the following is NOT a valid reason why student feedback is vital to MIC-IT’s quality strategy?
A. It helps identify gaps in instructional delivery and course content.
B. It ensures that student preferences override institutional standards.
C. It provides data for continuous improvement and decision-making.
D. It enhances engagement by making students feel heard and valued.
What is B. It ensures that student preferences override institutional standards?